diff --git a/app/mailers/conversation_reply_mailer.rb b/app/mailers/conversation_reply_mailer.rb
index 9b6caa0f6..24ccfb7b6 100644
--- a/app/mailers/conversation_reply_mailer.rb
+++ b/app/mailers/conversation_reply_mailer.rb
@@ -15,7 +15,7 @@ class ConversationReplyMailer < ApplicationMailer
 
     mail({
            to: @contact&.email,
-           from: from_email,
+           from: from_email_with_name,
            reply_to: reply_email,
            subject: mail_subject,
            message_id: custom_message_id,
@@ -34,7 +34,7 @@ class ConversationReplyMailer < ApplicationMailer
 
     mail({
            to: @contact&.email,
-           from: from_email,
+           from: from_email_with_name,
            reply_to: reply_email,
            subject: mail_subject,
            message_id: custom_message_id,
@@ -51,7 +51,7 @@ class ConversationReplyMailer < ApplicationMailer
 
     mail({
            to: to_email,
-           from: from_email,
+           from: from_email_with_name,
            subject: "[##{@conversation.display_id}] #{I18n.t('conversations.reply.transcript_subject')}"
          })
   end
@@ -63,6 +63,7 @@ class ConversationReplyMailer < ApplicationMailer
     @account = @conversation.account
     @contact = @conversation.contact
     @agent = @conversation.assignee
+    @inbox = @conversation.inbox
   end
 
   def conversation_already_viewed?
@@ -90,18 +91,24 @@ class ConversationReplyMailer < ApplicationMailer
     if inbound_email_enabled?
       "#{assignee_name} <reply+#{@conversation.uuid}@#{current_domain}>"
     else
-      @agent&.email
+      @inbox.email_address || @agent&.email
     end
   end
 
-  def from_email
+  def from_email_with_name
     if inbound_email_enabled?
       "#{assignee_name} <#{account_support_email}>"
     else
-      "#{assignee_name} <#{ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')}>"
+      "#{assignee_name} <#{from_email_address}>"
     end
   end
 
+  def from_email_address
+    return @inbox.email_address if @inbox.email_address
+
+    ENV.fetch('MAILER_SENDER_EMAIL', 'accounts@chatwoot.com')
+  end
+
   def custom_message_id
     "<conversation/#{@conversation.uuid}/messages/#{@messages&.last&.id}@#{current_domain}>"
   end
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index 1f01e4bdd..51dc47da7 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -6,6 +6,7 @@
 #
 #  id                     :integer          not null, primary key
 #  channel_type           :string
+#  email_address          :string
 #  enable_auto_assignment :boolean          default(TRUE)
 #  greeting_enabled       :boolean          default(FALSE)
 #  greeting_message       :string
diff --git a/db/migrate/20201011152227_add_email_address_to_inbox.rb b/db/migrate/20201011152227_add_email_address_to_inbox.rb
new file mode 100644
index 000000000..2691c563d
--- /dev/null
+++ b/db/migrate/20201011152227_add_email_address_to_inbox.rb
@@ -0,0 +1,9 @@
+class AddEmailAddressToInbox < ActiveRecord::Migration[6.0]
+  def up
+    add_column :inboxes, :email_address, :string
+  end
+
+  def down
+    remove_column(:inboxes, :email_address)
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 231b95f1b..ea8f5f05e 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 2020_09_27_135222) do
+ActiveRecord::Schema.define(version: 2020_10_11_152227) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pgcrypto"
@@ -277,6 +277,7 @@ ActiveRecord::Schema.define(version: 2020_09_27_135222) do
     t.boolean "enable_auto_assignment", default: true
     t.boolean "greeting_enabled", default: false
     t.string "greeting_message"
+    t.string "email_address"
     t.index ["account_id"], name: "index_inboxes_on_account_id"
   end
 
@@ -449,11 +450,9 @@ ActiveRecord::Schema.define(version: 2020_09_27_135222) do
     t.index ["taggable_id", "taggable_type", "context"], name: "index_taggings_on_taggable_id_and_taggable_type_and_context"
     t.index ["taggable_id", "taggable_type", "tagger_id", "context"], name: "taggings_idy"
     t.index ["taggable_id"], name: "index_taggings_on_taggable_id"
-    t.index ["taggable_type", "taggable_id"], name: "index_taggings_on_taggable_type_and_taggable_id"
     t.index ["taggable_type"], name: "index_taggings_on_taggable_type"
     t.index ["tagger_id", "tagger_type"], name: "index_taggings_on_tagger_id_and_tagger_type"
     t.index ["tagger_id"], name: "index_taggings_on_tagger_id"
-    t.index ["tagger_type", "tagger_id"], name: "index_taggings_on_tagger_type_and_tagger_id"
   end
 
   create_table "tags", id: :serial, force: :cascade do |t|
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index 78262c22d..4558c568f 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -114,6 +114,18 @@ RSpec.describe ConversationReplyMailer, type: :mailer do
       end
     end
 
+    context 'when inbox email address is available' do
+      let(:inbox) { create(:inbox, account: account, email_address: 'noreply@chatwoot.com') }
+      let(:conversation) { create(:conversation, assignee: agent, inbox: inbox, account: account) }
+      let!(:message) { create(:message, conversation: conversation, account: account) }
+      let(:mail) { described_class.reply_with_summary(message.conversation, Time.zone.now).deliver_now }
+
+      it 'set reply to email address as inbox email address' do
+        expect(mail.from).to eq([inbox.email_address])
+        expect(mail.reply_to).to eq([inbox.email_address])
+      end
+    end
+
     context 'when the custom domain emails are enabled' do
       let(:account) { create(:account) }
       let(:conversation) { create(:conversation, assignee: agent, account: account).reload }