diff --git a/app/builders/v2/report_builder.rb b/app/builders/v2/report_builder.rb
index 459c0759a..475a34ccb 100644
--- a/app/builders/v2/report_builder.rb
+++ b/app/builders/v2/report_builder.rb
@@ -4,7 +4,7 @@ class V2::ReportBuilder
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze
-  AGENT_RESULTS_PER_PAGE = 10
+  AGENT_RESULTS_PER_PAGE = 25
 
   def initialize(account, params)
     @account = account
@@ -46,7 +46,7 @@ class V2::ReportBuilder
     if params[:type].equal?(:account)
       conversations
     else
-      agent_metrics
+      agent_metrics.sort_by { |hash| hash[:metric][:open] }.reverse
     end
   end
 
@@ -95,10 +95,10 @@ class V2::ReportBuilder
   end
 
   def conversations
-    @open_conversations = scope.conversations.open
+    @open_conversations = scope.conversations.where(account_id: @account.id).open
     first_response_count = scope.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
     metric = {
-      total: @open_conversations.count,
+      open: @open_conversations.count,
       unattended: @open_conversations.count - first_response_count
     }
     metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
diff --git a/app/javascript/dashboard/i18n/locale/en/report.json b/app/javascript/dashboard/i18n/locale/en/report.json
index a774dff33..35a349b56 100644
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -387,18 +387,18 @@
     "LIVE": "Live",
     "ACCOUNT_CONVERSATIONS": {
       "HEADER": "Open Conversations",
-      "LOADING_MESSAGE": "Conversations Loading...",
-      "TOTAL" : "Total",
+      "LOADING_MESSAGE": "Loading conversation metrics...",
+      "OPEN" : "Open",
       "UNATTENDED": "Unattended",
       "UNASSIGNED": "Unassigned"
     },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
-      "LOADING_MESSAGE": "Agents Loading...",
+      "LOADING_MESSAGE": "Loading agent metrics...",
       "NO_AGENTS": "There are no conversations by agents",
       "TABLE_HEADER": {
         "AGENT": "Agent",
-        "TOTAL": "Total",
+        "OPEN": "OPEN",
         "UNATTENDED": "Unattended",
         "STATUS": "Status"
       }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
index 55a93d2fe..2a5694feb 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue
@@ -20,8 +20,8 @@
       <ve-pagination
         :total="totalAgents"
         :page-index="pageIndex"
-        :page-size="10"
-        :page-size-option="[10]"
+        :page-size="25"
+        :page-size-option="[25]"
         @on-page-number-change="onPageNumberChange"
       />
     </div>
@@ -70,7 +70,7 @@ export default {
           agent: agent.name,
           email: agent.email,
           thumbnail: agent.thumbnail,
-          total: agent.metric.total || 0,
+          open: agent.metric.open || 0,
           unattended: agent.metric.unattended || 0,
           status: agent.availability,
         };
@@ -103,10 +103,10 @@ export default {
           ),
         },
         {
-          field: 'total',
-          key: 'total',
+          field: 'open',
+          key: 'open',
           title: this.$t(
-            'OVERVIEW_REPORTS.AGENT_CONVERSATIONS.TABLE_HEADER.TOTAL'
+            'OVERVIEW_REPORTS.AGENT_CONVERSATIONS.TABLE_HEADER.OPEN'
           ),
           align: 'left',
           width: 10,
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js b/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
index 88f04b0f1..1e345fe22 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
@@ -123,7 +123,7 @@ export const METRIC_CHART = {
 };
 
 export const OVERVIEW_METRICS = {
-  total: 'TOTAL',
+  open: 'OPEN',
   unattended: 'UNATTENDED',
   unassigned: 'UNASSIGNED',
   online: 'ONLINE',
diff --git a/spec/controllers/api/v2/accounts/report_controller_spec.rb b/spec/controllers/api/v2/accounts/report_controller_spec.rb
index 8c6f989c8..acad237ec 100644
--- a/spec/controllers/api/v2/accounts/report_controller_spec.rb
+++ b/spec/controllers/api/v2/accounts/report_controller_spec.rb
@@ -10,6 +10,7 @@ RSpec.describe 'Reports API', type: :request do
   let(:default_timezone) { ActiveSupport::TimeZone[0]&.name }
   let(:date_timestamp) { Time.current.in_time_zone(default_timezone).beginning_of_day.to_i }
   let(:params) { { timezone_offset: Time.zone.utc_offset } }
+  let(:new_account) { create(:account) }
 
   before do
     create_list(:conversation, 10, account: account, inbox: inbox,
@@ -73,7 +74,7 @@ RSpec.describe 'Reports API', type: :request do
         expect(response).to have_http_status(:success)
         json_response = JSON.parse(response.body)
 
-        expect(json_response['total']).to eq(11)
+        expect(json_response['open']).to eq(11)
         expect(json_response['unattended']).to eq(11)
         expect(json_response['unassigned']).to eq(1)
       end
@@ -81,6 +82,8 @@ RSpec.describe 'Reports API', type: :request do
       it 'return conversation metrics for user in account level' do
         create_list(:conversation, 2, account: account, inbox: inbox,
                                       assignee: admin, created_at: Time.zone.today)
+        create_list(:conversation, 2, account: new_account, inbox: inbox,
+                                      assignee: admin, created_at: Time.zone.today)
 
         get "/api/v2/accounts/#{account.id}/reports/conversations",
             params: {
@@ -96,7 +99,7 @@ RSpec.describe 'Reports API', type: :request do
         user_metrics = json_response.find { |item| item['name'] == admin[:name] }
         expect(user_metrics.present?).to be true
 
-        expect(user_metrics['metric']['total']).to eq(2)
+        expect(user_metrics['metric']['open']).to eq(2)
         expect(user_metrics['metric']['unattended']).to eq(2)
       end
 
@@ -116,7 +119,7 @@ RSpec.describe 'Reports API', type: :request do
 
         json_response = JSON.parse(response.body)
         expect(json_response.blank?).to be false
-        expect(json_response[0]['metric']['total']).to eq(10)
+        expect(json_response[0]['metric']['open']).to eq(10)
         expect(json_response[0]['metric']['unattended']).to eq(10)
       end
     end