feat: Shows an alert while replying if chats are not assigned to them (#3867)

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

app/javascript/dashboard/components/ui/Banner.vue

@@ -0,0 +1,129 @@
+<template>
+  <div class="banner" :class="bannerClasses">
+    <span>
+      {{ bannerMessage }}
+      <a
+        v-if="hrefLink"
+        :href="hrefLink"
+        rel="noopener noreferrer nofollow"
+        target="_blank"
+      >
+        {{ hrefLinkText }}
+      </a>
+    </span>
+    <woot-button
+      v-if="hasActionButton"
+      size="small"
+      variant="link"
+      icon="arrow-right"
+      color-scheme="primary"
+      class-names="banner-action__button"
+      @click="onClick"
+    >
+      {{ actionButtonLabel }}
+    </woot-button>
+    <woot-button
+      v-if="hasCloseButton"
+      size="small"
+      variant="link"
+      color-scheme="warning"
+      icon="dismiss-circle"
+      class-names="banner-action__button"
+      @click="onClickClose"
+    >
+    </woot-button>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    bannerMessage: {
+      type: String,
+      default: '',
+    },
+    hrefLink: {
+      type: String,
+      default: '',
+    },
+    hrefLinkText: {
+      type: String,
+      default: '',
+    },
+    hasActionButton: {
+      type: Boolean,
+      default: false,
+    },
+    actionButtonLabel: {
+      type: String,
+      default: '',
+    },
+    colorScheme: {
+      type: String,
+      default: '',
+    },
+    hasCloseButton: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  computed: {
+    bannerClasses() {
+      return [this.colorScheme];
+    },
+  },
+  methods: {
+    onClick(e) {
+      this.$emit('click', e);
+    },
+    onClickClose(e) {
+      this.$emit('close', e);
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.banner {
+  display: flex;
+  color: var(--white);
+  font-size: var(--font-size-mini);
+  padding: var(--space-slab) var(--space-normal);
+  justify-content: center;
+  position: sticky;
+
+  &.secondary {
+    background: var(--s-300);
+  }
+
+  &.alert {
+    background: var(--r-400);
+  }
+
+  &.warning {
+    background: var(--y-800);
+    color: var(--s-600);
+    a {
+      color: var(--s-600);
+    }
+  }
+
+  &.gray {
+    background: var(--b-500);
+  }
+
+  a {
+    text-decoration: underline;
+    color: var(--white);
+    font-size: var(--font-size-mini);
+  }
+
+  .banner-action__button {
+    margin: 0 var(--space-smaller);
+
+    ::v-deep .button__content {
+      white-space: nowrap;
+    }
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,56 +1,29 @@
 <template>
   <div class="view-box fill-height">
-    <div
+    <banner
       v-if="!currentChat.can_reply && !isAWhatsappChannel"
-      class="banner messenger-policy--banner"
+      color-scheme="alert"
-    >
+      :banner-message="$t('CONVERSATION.CANNOT_REPLY')"
-      <span>
+      :href-link="facebookReplyPolicy"
-        {{ $t('CONVERSATION.CANNOT_REPLY') }}
+      :href-link-text="$t('CONVERSATION.24_HOURS_WINDOW')"
-        <a
+    />
-          :href="facebookReplyPolicy"
+
-          rel="noopener noreferrer nofollow"
+    <banner
-          target="_blank"
+      v-if="!currentChat.can_reply && isAWhatsappChannel"
-        >
+      color-scheme="alert"
-          {{ $t('CONVERSATION.24_HOURS_WINDOW') }}
+      :banner-message="$t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY')"
-        </a>
+      :href-link="twilioWhatsAppReplyPolicy"
-      </span>
+      :href-link-text="$t('CONVERSATION.TWILIO_WHATSAPP_24_HOURS_WINDOW')"
-    </div>
+    />
-    <div
+
-      v-if="!currentChat.can_reply && isAWhatsappChannel"
+    <banner
-      class="banner messenger-policy--banner"
+      v-if="isATweet"
-    >
+      color-scheme="gray"
-      <span>
+      :banner-message="tweetBannerText"
-        {{ $t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY') }}
+      :has-close-button="hasSelectedTweetId"
-        <a
+      @close="removeTweetSelection"
-          :href="twilioWhatsAppReplyPolicy"
+    />
-          rel="noopener noreferrer nofollow"
-          target="_blank"
-        >
-          {{ $t('CONVERSATION.TWILIO_WHATSAPP_24_HOURS_WINDOW') }}
-        </a>
-      </span>
-    </div>
 
-    <div v-if="isATweet" class="banner">
-      <span v-if="!selectedTweetId">
-        {{ $t('CONVERSATION.SELECT_A_TWEET_TO_REPLY') }}
-      </span>
-      <span v-else>
-        {{ $t('CONVERSATION.REPLYING_TO') }}
-        {{ selectedTweet.content || '' }}
-      </span>
-      <button
-        v-if="selectedTweetId"
-        class="banner-close-button"
-        @click="removeTweetSelection"
-      >
-        <fluent-icon
-          v-tooltip="$t('CONVERSATION.REMOVE_SELECTION')"
-          size="16"
-          icon="dismiss"
-        />
-      </button>
-    </div>
     <div class="sidebar-toggle__wrap">
       <woot-button
         variant="smooth"
@@ -126,6 +99,7 @@ import { mapGetters } from 'vuex';
 import ReplyBox from './ReplyBox';
 import Message from './Message';
 import conversationMixin from '../../../mixins/conversations';
+import Banner from 'dashboard/components/ui/Banner.vue';
 import { getTypingUsersText } from '../../../helper/commons';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { REPLY_POLICY } from 'shared/constants/links';
@@ -139,6 +113,7 @@ export default {
   components: {
     Message,
     ReplyBox,
+    Banner,
   },
   mixins: [conversationMixin, inboxMixin, eventListenerMixins, clickaway],
   props: {
@@ -173,7 +148,17 @@ export default {
     inbox() {
       return this.$store.getters['inboxes/getInbox'](this.inboxId);
     },
+    hasSelectedTweetId() {
+      return !!this.selectedTweetId;
+    },
 
+    tweetBannerText() {
+      return !this.selectedTweetId
+        ? this.$t('CONVERSATION.SELECT_A_TWEET_TO_REPLY')
+        : `
+          ${this.$t('CONVERSATION.REPLYING_TO')}
+          ${this.selectedTweet.content}` || '';
+    },
     typingUsersList() {
       const userList = this.$store.getters[
         'conversationTypingStatus/getUserList'
@@ -375,31 +360,6 @@ export default {
 </script>
 
 <style scoped lang="scss">
-.banner {
-  background: var(--b-500);
-  color: var(--white);
-  font-size: var(--font-size-mini);
-  padding: var(--space-slab) var(--space-normal);
-  text-align: center;
-  position: relative;
-
-  a {
-    text-decoration: underline;
-    color: var(--white);
-    font-size: var(--font-size-mini);
-  }
-
-  &.messenger-policy--banner {
-    background: var(--r-400);
-  }
-
-  .banner-close-button {
-    cursor: pointer;
-    margin-left: var(--space--two);
-    color: var(--white);
-  }
-}
-
 .spinner--container {
   min-height: var(--space-jumbo);
 }

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -1,5 +1,13 @@
 <template>
   <div class="reply-box" :class="replyBoxClass">
+    <banner
+      v-if="showSelfAssignBanner"
+      color-scheme="secondary"
+      :banner-message="$t('CONVERSATION.NOT_ASSIGNED_TO_YOU')"
+      :has-action-button="true"
+      :action-button-label="$t('CONVERSATION.ASSIGN_TO_ME')"
+      @click="onClickSelfAssign"
+    />
     <reply-top-panel
       :mode="replyType"
       :set-reply-mode="setReplyMode"
@@ -90,6 +98,7 @@ import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview';
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel';
 import ReplyEmailHead from './ReplyEmailHead';
 import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel';
+import Banner from 'dashboard/components/ui/Banner.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
@@ -117,6 +126,7 @@ export default {
     ReplyEmailHead,
     ReplyBottomPanel,
     WootMessageEditor,
+    Banner,
   },
   mixins: [clickaway, inboxMixin, uiSettingsMixin, alertMixin],
   props: {
@@ -150,6 +160,11 @@ export default {
     };
   },
   computed: {
+    ...mapGetters({
+      currentChat: 'getSelectedChat',
+      currentUser: 'getCurrentUser',
+    }),
+
     showRichContentEditor() {
       if (this.isOnPrivateNote) {
         return true;
@@ -164,7 +179,36 @@ export default {
       }
       return false;
     },
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
+    assignedAgent: {
+      get() {
+        return this.currentChat.meta.assignee;
+      },
+      set(agent) {
+        const agentId = agent ? agent.id : 0;
+        this.$store.dispatch('setCurrentChatAssignee', agent);
+        this.$store
+          .dispatch('assignAgent', {
+            conversationId: this.currentChat.id,
+            agentId,
+          })
+          .then(() => {
+            this.showAlert(this.$t('CONVERSATION.CHANGE_AGENT'));
+          });
+      },
+    },
+    showSelfAssignBanner() {
+      if (this.message !== '' && !this.isOnPrivateNote) {
+        if (!this.assignedAgent) {
+          return true;
+        }
+        if (this.assignedAgent.id !== this.currentUser.id) {
+          return true;
+        }
+      }
+
+      return false;
+    },
+
     enterToSendEnabled() {
       return !!this.uiSettings.enter_to_send_enabled;
     },
@@ -372,6 +416,29 @@ export default {
     toggleEnterToSend(enterToSendEnabled) {
       this.updateUISettings({ enter_to_send_enabled: enterToSendEnabled });
     },
+    onClickSelfAssign() {
+      const {
+        account_id,
+        availability_status,
+        available_name,
+        email,
+        id,
+        name,
+        role,
+        avatar_url,
+      } = this.currentUser;
+      const selfAssign = {
+        account_id,
+        availability_status,
+        available_name,
+        email,
+        id,
+        name,
+        role,
+        thumbnail: avatar_url,
+      };
+      this.assignedAgent = selfAssign;
+    },
     async sendMessage() {
       if (this.isReplyButtonDisabled) {
         return;

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -22,6 +22,8 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
+    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "ASSIGN_TO_ME": "Assign to me",
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
     "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",