feat: Auto resolve conversations after n days of inactivity (#1308)

fixes: #418

app/controllers/api/v1/accounts_controller.rb

@@ -33,7 +33,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def update
-    @account.update!(account_params.slice(:name, :locale, :domain, :support_email))
+    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
   end
 
   def update_active_at
@@ -54,7 +54,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :locale, :domain, :support_email)
+    params.permit(:account_name, :email, :name, :locale, :domain, :support_email, :auto_resolve_duration)
   end
 
   def check_signup_enabled

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "عنوان البريد الإلكتروني الخاص باستقبال رسائل الدعم الفني",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "يمكنك تلقي رسائل البريد الإلكتروني في النطاق المخصص الخاص بك الآن."

app/javascript/dashboard/i18n/locale/ca/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/cs/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/da/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/de/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/el/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "To email υποστήριξης της εταιρίας σας",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Η συνέχεια της συνομιλίας με emails έχει ενεργοποιηθεί για τον λογαριασμό.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Τώρα μπορείτε να λαμβάνετε emails στον τομέα (domain) σας."

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/es/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Email de soporte de su empresa",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Continuidad de la conversación con emails está habilitada para su cuenta.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Ahora puede recibir emails en su dominio personalizado."

app/javascript/dashboard/i18n/locale/fa/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "ایمیل پشتیبانی شرکت شما",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/fi/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/fr/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "L'adresse de courriel de support de votre entreprise",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "La continuité des conversations avec les courriels est activée pour votre compte.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Vous pouvez maintenant recevoir des courriels dans votre domaine personnalisé."

app/javascript/dashboard/i18n/locale/hi/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/hu/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/it/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "E-mail di supporto della tua azienda",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/ja/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/ko/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/ml/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "നിങ്ങളുടെ കമ്പനിയുടെ പിന്തുണാ ഇമെയിൽ",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "നിങ്ങളുടെ അക്കൗണ്ടിനായി ഇമെയിലുകളുമായുള്ള സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കി.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "നിങ്ങളുടെ ഇഷ്‌ടാനുസൃത ഡൊമെയ്‌നിൽ നിങ്ങൾക്ക് ഇപ്പോൾ ഇമെയിലുകൾ സ്വീകരിക്കാൻ കഴിയും."

app/javascript/dashboard/i18n/locale/nl/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "E-mailadres support van uw bedrijf",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/pl/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/pt/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "E-mail de suporte da sua empresa",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "E-mail de suporte da sua empresa",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "A continuidade das conversas com e-mails está ativada para sua conta.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Você pode receber e-mails em seu domínio personalizado agora."

app/javascript/dashboard/i18n/locale/ro/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "E-mailul de asistență al companiei dumneavoastră",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Continuitatea conversației cu e-mailurile este activată pentru contul dvs.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Puteți primi e-mailuri în domeniul dvs. personalizat acum."

app/javascript/dashboard/i18n/locale/ru/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Email службы поддержки вашей компании",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Для вашего аккаунта включено продолжение диалогов по электронной почте.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Теперь вы можете получать письма на свой домен."

app/javascript/dashboard/i18n/locale/sk/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/sv/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/ta/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "உங்கள் நிறுவனத்தின் சேவைக்கான ஈ-மெயில் முகவரி",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/th/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "อีเมล์ช่วยเหลือในบริษัทของคุณ",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "การสนทนาด้วยอีเมล์ถูกเปิดสำหรับบัญชีของคุณ",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "คุณสามารถรับอีเมล์ในโดเมนเเบบกำหนดเองได้เเล้ว"

app/javascript/dashboard/i18n/locale/tr/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/uk/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."

app/javascript/dashboard/i18n/locale/vi/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "Email hỗ trợ của công ty bạn",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Tính liên tục của cuộc trò chuyện với email được kích hoạt cho tài khoản của bạn.",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "Bạn có thể nhận email trong miền tùy chỉnh của mình ngay bây giờ."

app/javascript/dashboard/i18n/locale/zh/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "您公司的支持邮件",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "您现在可以在您的自定义域名的电子邮件中接收消息。"

app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "您公司的支持邮件",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "您现在可以在您的自定义域名的电子邮件中接收消息。"

app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json

@@ -33,6 +33,11 @@
         "PLACEHOLDER": "您公司的客服信箱",
         "ERROR": ""
       },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day)"
+      },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帳戶啟用了電子信箱與對話的持續性功能。",
         "CUSTOM_EMAIL_DOMAIN_ENABLED": "您現在可以在您的自定義域名的電子信箱中接收消息。"

app/javascript/dashboard/routes/dashboard/settings/account/Index.vue

@@ -62,6 +62,20 @@
               "
             />
           </label>
+          <label :class="{ error: $v.autoResolveDuration.$error }">
+            {{ $t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.LABEL') }}
+            <input
+              v-model="autoResolveDuration"
+              type="number"
+              :placeholder="
+                $t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.PLACEHOLDER')
+              "
+              @blur="$v.autoResolveDuration.$touch"
+            />
+            <span v-if="$v.autoResolveDuration.$error" class="message">
+              {{ $t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.ERROR') }}
+            </span>
+          </label>
         </div>
       </div>
       <div class="current-version">
@@ -82,7 +96,7 @@
 
 <script>
 import Vue from 'vue';
-import { required } from 'vuelidate/lib/validators';
+import { required, minValue } from 'vuelidate/lib/validators';
 import { mapGetters } from 'vuex';
 import alertMixin from 'shared/mixins/alertMixin';
 import configMixin from 'shared/mixins/configMixin';
@@ -98,6 +112,7 @@ export default {
       domain: '',
       supportEmail: '',
       features: {},
+      autoResolveDuration: null,
     };
   },
   validations: {
@@ -107,6 +122,9 @@ export default {
     locale: {
       required,
     },
+    autoResolveDuration: {
+      minValue: minValue(1),
+    },
   },
   computed: {
     ...mapGetters({
@@ -144,6 +162,7 @@ export default {
           support_email,
           custom_email_domain_enabled,
           features,
+          auto_resolve_duration,
         } = this.getAccount(this.accountId);
 
         Vue.config.lang = locale;
@@ -154,6 +173,7 @@ export default {
         this.supportEmail = support_email;
         this.customEmailDomainEnabled = custom_email_domain_enabled;
         this.features = features;
+        this.autoResolveDuration = auto_resolve_duration;
       } catch (error) {
         // Ignore error
       }
@@ -171,6 +191,7 @@ export default {
           name: this.name,
           domain: this.domain,
           support_email: this.supportEmail,
+          auto_resolve_duration: this.autoResolveDuration,
         });
         Vue.config.lang = this.locale;
         this.showAlert(this.$t('GENERAL_SETTINGS.UPDATE.SUCCESS'));

app/jobs/auto_resolve_conversations_job.rb

@@ -0,0 +1,16 @@
+class AutoResolveConversationsJob < ApplicationJob
+  queue_as :medium
+
+  def perform(conversation_id)
+    conversation = Conversation.find_by(id: conversation_id)
+    return unless conversation&.auto_resolve_duration && conversation&.open?
+
+    time_since_last_activity = Time.zone.now.to_i - conversation.last_activity_at.to_i
+    time_left_to_auto_resolve = conversation.auto_resolve_duration.days.to_i - time_since_last_activity
+    if time_left_to_auto_resolve.positive?
+      AutoResolveConversationsJob.set(wait_until: time_left_to_auto_resolve.seconds.from_now).perform_later(conversation_id)
+    else
+      conversation.toggle_status
+    end
+  end
+end

app/models/account.rb

@@ -2,16 +2,17 @@
 #
 # Table name: accounts
 #
-#  id             :integer          not null, primary key
+#  id                    :integer          not null, primary key
-#  domain         :string(100)
+#  auto_resolve_duration :integer
-#  feature_flags  :integer          default(0), not null
+#  domain                :string(100)
-#  locale         :integer          default("en")
+#  feature_flags         :integer          default(0), not null
-#  name           :string           not null
+#  locale                :integer          default("en")
-#  settings_flags :integer          default(0), not null
+#  name                  :string           not null
-#  support_email  :string(100)
+#  settings_flags        :integer          default(0), not null
+#  support_email         :string(100)
 #  timezone       :string           default("UTC")
-#  created_at     :datetime         not null
+#  created_at            :datetime         not null
-#  updated_at     :datetime         not null
+#  updated_at            :datetime         not null
 #
 
 class Account < ApplicationRecord
@@ -29,6 +30,7 @@ class Account < ApplicationRecord
   }.freeze
 
   validates :name, presence: true
+  validates :auto_resolve_duration, numericality: { greater_than_or_equal_to: 1, allow_nil: true }
 
   has_many :account_users, dependent: :destroy
   has_many :agent_bot_inboxes, dependent: :destroy

app/models/conversation.rb

@@ -54,11 +54,13 @@ class Conversation < ApplicationRecord
   # wanted to change this to after_update commit. But it ended up creating a loop
   # reinvestigate in future and identity the implications
   after_update :notify_status_change, :create_activity
-  after_create_commit :notify_conversation_creation
+  after_create_commit :notify_conversation_creation, :queue_conversation_auto_resolution_job
   after_save :run_round_robin
 
   acts_as_taggable_on :labels
 
+  delegate :auto_resolve_duration, to: :account
+
   def can_reply?
     return true unless inbox&.channel&.has_24_hour_messaging_window?
 
@@ -145,6 +147,12 @@ class Conversation < ApplicationRecord
     dispatcher_dispatch(CONVERSATION_CREATED)
   end
 
+  def queue_conversation_auto_resolution_job
+    return unless auto_resolve_duration
+
+    AutoResolveConversationsJob.set(wait_until: (last_activity_at || created_at) + auto_resolve_duration.days).perform_later(id)
+  end
+
   def self_assign?(assignee_id)
     assignee_id.present? && Current.user&.id == assignee_id
   end
@@ -157,15 +165,17 @@ class Conversation < ApplicationRecord
   end
 
   def create_activity
-    return unless Current.user
+    user_name = Current.user.name if Current.user.present?
-
+    status_change_activity(user_name) if saved_change_to_status?
-    user_name = Current.user.name
-
-    create_status_change_message(user_name) if saved_change_to_status?
     create_assignee_change(user_name) if saved_change_to_assignee_id?
     create_label_change(user_name) if saved_change_to_label_list?
   end
 
+  def status_change_activity(user_name)
+    create_status_change_message(user_name)
+    queue_conversation_auto_resolution_job if open?
+  end
+
   def activity_message_params(content)
     { account_id: account_id, inbox_id: inbox_id, message_type: :activity, content: content }
   end
@@ -210,12 +220,18 @@ class Conversation < ApplicationRecord
   end
 
   def create_status_change_message(user_name)
-    content = I18n.t("conversations.activity.status.#{status}", user_name: user_name)
+    content = if user_name
+                I18n.t("conversations.activity.status.#{status}", user_name: user_name)
+              elsif resolved?
+                I18n.t('conversations.activity.status.auto_resolved', duration: auto_resolve_duration)
+              end
 
-    messages.create(activity_message_params(content))
+    messages.create(activity_message_params(content)) if content
   end
 
   def create_assignee_change(user_name)
+    return unless user_name
+
     params = { assignee_name: assignee.name, user_name: user_name }.compact
     key = assignee_id ? 'assigned' : 'removed'
     key = 'self_assigned' if self_assign? assignee_id
@@ -225,6 +241,8 @@ class Conversation < ApplicationRecord
   end
 
   def create_label_change(user_name)
+    return unless user_name
+
     previous_labels, current_labels = previous_changes[:label_list]
     return unless (previous_labels.is_a? Array) && (current_labels.is_a? Array)
 

app/views/api/v1/accounts/show.json.jbuilder

@@ -5,3 +5,4 @@ json.domain @account.domain
 json.custom_email_domain_enabled @account.custom_email_domain_enabled
 json.support_email @account.support_email
 json.features @account.all_features
+json.auto_resolve_duration @account.auto_resolve_duration

config/locales/ar.yml

@@ -32,6 +32,7 @@ ar:
       status:
         resolved: "تم تحديث حالة المحادثة لـ\"مغلقة\" بواسطة %{user_name}"
         open: "تم إعادة فتح المحادثة بواسطة %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "تم إسنادها إلى %{assignee_name} بواسطة %{user_name}"
         removed: "المحادثة غير مسندة بواسطة %{user_name}"

config/locales/ca.yml

@@ -32,6 +32,7 @@ ca:
       status:
         resolved: "La conversa va ser marcada com resolta per %{user_name}"
         open: "La conversa es va reobrir per %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assignada a %{assignee_name} per %{user_name}"
         removed: "%{user_name} ha tret l'assignació de la conversa"

config/locales/cs.yml

@@ -32,6 +32,7 @@ cs:
       status:
         resolved: "Konverzace byla vyřešena uživatelem %{user_name}"
         open: "Konverzace byla znovu otevřena uživatelem %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Přiřazeno k %{assignee_name} uživatelem %{user_name}"
         removed: "Konverzace zrušena uživatelem %{user_name}"

config/locales/da.yml

@@ -32,6 +32,7 @@ da:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/de.yml

@@ -32,6 +32,7 @@ de:
       status:
         resolved: "Das Gespräch wurde von gelöst gelöst %{user_name}"
         open: "Das Gespräch wurde von wieder eröffnet %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "%{user_name} von %{assignee_name} zugewiesen"
         removed: "Gespräch nicht zugewiesen von %{user_name}"

config/locales/el.yml

@@ -32,6 +32,7 @@ el:
       status:
         resolved: "Η συνομιλία έχει επιλυθεί από τον %{user_name}"
         open: "Έγινε επαναφορά της συνομιλίας από τον %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Ανατέθηκε στον %{assignee_name} από τον %{user_name}"
         removed: "Η συνομιλία σημάνθηκε ως μη ανατεθειμένη από τον %{user_name}"

config/locales/en.yml

@@ -47,6 +47,7 @@ en:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         self_assigned: "%{user_name} self-assigned this conversation"
         assigned: "Assigned to %{assignee_name} by %{user_name}"

config/locales/es.yml

@@ -32,6 +32,7 @@ es:
       status:
         resolved: "La conversación fue marcada por %{user_name}"
         open: "La conversación fue reabierta por %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Asignado a %{assignee_name} por %{user_name}"
         removed: "Conversación no asignada por %{user_name}"

config/locales/fa.yml

@@ -32,6 +32,7 @@ fa:
       status:
         resolved: "مکالمه توسط اپراتور %{user_name} حل شده، اعلام شده بود"
         open: "گفتگو توسط اپراتور %{user_name} مجددا باز شده بود"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "%{user_name} گفتگو را به %{assignee_name} اختصاص داد"
         removed: "گفتگو توسط اپراتور %{user_name} به وضعیت اختصاص داده نشده تغییر یافت"

config/locales/fi.yml

@@ -32,6 +32,7 @@ fi:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/fr.yml

@@ -32,6 +32,7 @@ fr:
       status:
         resolved: "La conversation a été marquée résolue par %{user_name}"
         open: "La conversation a été ré-ouverte par %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigné à %{assignee_name} par %{user_name}"
         removed: "Responsable de la conversation supprimé par %{user_name}"

config/locales/hi.yml

@@ -32,6 +32,7 @@ hi:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/hu.yml

@@ -32,6 +32,7 @@ hu:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/it.yml

@@ -32,6 +32,7 @@ it:
       status:
         resolved: "Conversazione segnata da %{user_name}"
         open: "La conversazione è stata riaperta da %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assegnato a %{assignee_name} da %{user_name}"
         removed: "Conversazione non assegnata da %{user_name}"

config/locales/ja.yml

@@ -32,6 +32,7 @@ ja:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/ko.yml

@@ -32,6 +32,7 @@ ko:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/ml.yml

@@ -32,6 +32,7 @@ ml:
       status:
         resolved: "സംഭാഷണം %{user_name} പരിഹരിച്ചതായി അടയാളപ്പെടുത്തി"
         open: "സംഭാഷണം %{user_name} വീണ്ടും തുറന്നു"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "%{assignee_name} %{user_name}-നെ നിയുക്തനാക്കി "
         removed: "%{user_name} സംഭാഷണം നിയുക്തമല്ലാതാക്കി"

config/locales/nl.yml

@@ -32,6 +32,7 @@ nl:
       status:
         resolved: "Gesprek werd gemarkeerd door %{user_name}"
         open: "Gesprek werd heropend door %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Toegewezen aan %{assignee_name} door %{user_name}"
         removed: "Gesprek niet toegewezen door %{user_name}"

config/locales/pl.yml

@@ -32,6 +32,7 @@ pl:
       status:
         resolved: "Rozmowa została oznaczona przez %{user_name}"
         open: "Rozmowa została ponownie otwarta przez %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Przypisane do %{assignee_name} przez %{user_name}"
         removed: "Rozmowa nieprzypisana przez %{user_name}"

config/locales/pt.yml

@@ -32,6 +32,7 @@ pt:
       status:
         resolved: "Conversa foi marcada como resolvida por %{user_name}"
         open: "Conversa foi reaberta por %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Atribuído a %{assignee_name} por %{user_name}"
         removed: "Conversa não atribuída por %{user_name}"

config/locales/pt_BR.yml

@@ -32,6 +32,7 @@ pt:
       status:
         resolved: "Conversa foi marcada como resolvida por %{user_name}"
         open: "Conversa foi reaberta por %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Atribuído a %{assignee_name} por %{user_name}"
         removed: "Conversa não atribuída por %{user_name}"

config/locales/ro.yml

@@ -32,6 +32,7 @@ ro:
       status:
         resolved: "Conversația a fost marcată de %{user_name}"
         open: "Conversația a fost redeschisă de %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Atribuit lui %{assignee_name} de %{user_name}"
         removed: "Conversație neasociată de %{user_name}"

config/locales/ru.yml

@@ -32,6 +32,7 @@ ru:
       status:
         resolved: "%{user_name} завершил диалог"
         open: "%{user_name} открыл заново диалог"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "%{user_name} назначил %{assignee_name} ответственным"
         removed: "Ответственный снят %{user_name}"

config/locales/sk.yml

@@ -32,6 +32,7 @@ sk:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/sv.yml

@@ -32,6 +32,7 @@ sv:
       status:
         resolved: "Konversationen har markerats som löst av %{user_name}"
         open: "Konversationen öppnades igen av %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Tilldelad till %{assignee_name} av %{user_name}"
         removed: "Konversation otilldelad av %{user_name}"

config/locales/ta.yml

@@ -32,6 +32,7 @@ ta:
       status:
         resolved: "உரையாடலுக்கு %{user_name} தீர்வு வழங்கியுள்ளார்"
         open: "உரையாடலை %{user_name} மீண்டும் திறந்துள்ளார்"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "%{user_name} இதை %{assignee_name}க்கு ஒதுக்கியுள்ளார்"
         removed: "%{user_name} இதை ஒதுக்க படாத உரையாடளாக்கியுள்ளார்"

config/locales/th.yml

@@ -32,6 +32,7 @@ th:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/tr.yml

@@ -32,6 +32,7 @@ tr:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/uk.yml

@@ -32,6 +32,7 @@ uk:
       status:
         resolved: "Conversation was marked resolved by %{user_name}"
         open: "Conversation was reopened by %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Assigned to %{assignee_name} by %{user_name}"
         removed: "Conversation unassigned by %{user_name}"

config/locales/vi.yml

@@ -32,6 +32,7 @@ vi:
       status:
         resolved: "Cuộc trò chuyện được đánh dấu là đã giải quyết bởi %{user_name}"
         open: "Cuộc trò chuyện đã được mở lại bởi %{user_name}"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "Chỉ định %{assignee_name} bởi %{user_name}"
         removed: "Cuộc hội thoại chưa được chỉ định bởi %{user_name}"

config/locales/zh-TW.yml

@@ -46,7 +46,8 @@ zh-TW:
     activity:
       status:
         resolved: "被%{user_name}標記的對話已解決。" 
-        open: "被%{user_name}恢復對話。" 
+        open: "被%{user_name}恢復對話。"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "被%{user_name}分配給%{assignee_name}。" 
         removed: "對話被%{user_name}設定成未分配。" 

config/locales/zh.yml

@@ -32,6 +32,7 @@ zh-CN:
       status:
         resolved: "对话被标记由 %{user_name} 解决"
         open: "对话被 %{user_name} 重新打开"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "由 %{assignee_name} 分配给 %{user_name}"
         removed: "对话未被 %{user_name} 分配"

config/locales/zh_CN.yml

@@ -32,6 +32,7 @@ zh-CN:
       status:
         resolved: "对话被标记由 %{user_name} 解决"
         open: "对话被 %{user_name} 重新打开"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "由 %{assignee_name} 分配给 %{user_name}"
         removed: "对话未被 %{user_name} 分配"

config/locales/zh_TW.yml

@@ -47,6 +47,7 @@ zh_TW:
       status:
         resolved: "被%{user_name}標記的對話已解決。"
         open: "被%{user_name}恢復對話。"
+        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
       assignee:
         assigned: "被%{user_name}分配給%{assignee_name}。"
         removed: "對話被%{user_name}設定成未分配。"

db/migrate/20201003105618_add_auto_resolve_duration_to_account.rb

@@ -0,0 +1,5 @@
+class AddAutoResolveDurationToAccount < ActiveRecord::Migration[6.0]
+  def change
+    add_column :accounts, :auto_resolve_duration, :integer
+  end
+end

db/schema.rb

@@ -49,6 +49,7 @@ ActiveRecord::Schema.define(version: 2020_10_27_135006) do
     t.string "support_email", limit: 100
     t.integer "settings_flags", default: 0, null: false
     t.integer "feature_flags", default: 0, null: false
+    t.integer "auto_resolve_duration"
     t.string "timezone", default: "UTC"
   end
 

spec/controllers/api/v1/accounts_controller_spec.rb

@@ -130,6 +130,8 @@ RSpec.describe 'Accounts API', type: :request do
 
     context 'when it is an authenticated user' do
       it 'shows an account' do
+        account.update(auto_resolve_duration: 30)
+
         get "/api/v1/accounts/#{account.id}",
             headers: admin.create_new_auth_token,
             as: :json
@@ -139,6 +141,7 @@ RSpec.describe 'Accounts API', type: :request do
         expect(response.body).to include(account.locale)
         expect(response.body).to include(account.domain)
         expect(response.body).to include(account.support_email)
+        expect(response.body).to include(account.auto_resolve_duration.to_s)
       end
     end
   end
@@ -169,7 +172,8 @@ RSpec.describe 'Accounts API', type: :request do
         name: 'New Name',
         locale: 'en',
         domain: 'example.com',
-        support_email: 'care@example.com'
+        support_email: 'care@example.com',
+        auto_resolve_duration: 40
       }
 
       it 'modifies an account' do
@@ -183,6 +187,7 @@ RSpec.describe 'Accounts API', type: :request do
         expect(account.reload.locale).to eq(params[:locale])
         expect(account.reload.domain).to eq(params[:domain])
         expect(account.reload.support_email).to eq(params[:support_email])
+        expect(account.reload.auto_resolve_duration).to eq(params[:auto_resolve_duration])
       end
     end
   end

spec/jobs/auto_resolve_conversations_job_spec.rb

@@ -0,0 +1,34 @@
+require 'rails_helper'
+
+RSpec.describe AutoResolveConversationsJob, type: :job do
+  subject(:job) { described_class.perform_later(conversation.id) }
+
+  let!(:account) { create(:account) }
+  let!(:conversation) { create(:conversation, account: account) }
+
+  it 'queues the job' do
+    expect { job }.to have_enqueued_job(described_class)
+      .with(conversation.id)
+      .on_queue('medium')
+  end
+
+  it 'does nothing when there is no auto resolve duration' do
+    described_class.perform_now(conversation.id)
+    expect(conversation.reload.status).to eq('open')
+  end
+
+  it 're-queues the job if there is still time left to allow inactivity' do
+    account.update(auto_resolve_duration: 10)
+    conversation.update(last_activity_at: 3.days.ago)
+    expect { described_class.perform_now(conversation.id) }.to have_enqueued_job(described_class)
+      .with(conversation.id)
+      .on_queue('medium')
+  end
+
+  it 'resolves the issue if time of inactivity is more than the auto resolve duration' do
+    account.update(auto_resolve_duration: 10)
+    conversation.update(last_activity_at: 13.days.ago)
+    described_class.perform_now(conversation.id)
+    expect(conversation.reload.status).to eq('resolved')
+  end
+end

spec/models/account_spec.rb

@@ -4,6 +4,7 @@ require 'rails_helper'
 
 RSpec.describe Account do
   it { is_expected.to validate_presence_of(:name) }
+  it { is_expected.to validate_numericality_of(:auto_resolve_duration).is_greater_than_or_equal_to(1) }
 
   it { is_expected.to have_many(:users).through(:account_users) }
   it { is_expected.to have_many(:account_users) }

spec/models/conversation_spec.rb

@@ -44,6 +44,19 @@ RSpec.describe Conversation, type: :model do
       expect(Rails.configuration.dispatcher).to have_received(:dispatch)
         .with(described_class::CONVERSATION_CREATED, kind_of(Time), conversation: conversation)
     end
+
+    it 'queues AutoResolveConversationsJob post creation if auto resolve duration present' do
+      account.update(auto_resolve_duration: 30)
+      expect do
+        create(
+          :conversation,
+          account: account,
+          contact: create(:contact, account: account),
+          inbox: inbox,
+          assignee: nil
+        )
+      end.to have_enqueued_job(AutoResolveConversationsJob)
+    end
   end
 
   describe '.after_update' do
@@ -94,6 +107,26 @@ RSpec.describe Conversation, type: :model do
       expect(conversation.messages.pluck(:content)).to include("Assigned to #{new_assignee.name} by #{old_assignee.name}")
       expect(conversation.messages.pluck(:content)).to include("#{old_assignee.name} added #{label.title}")
     end
+
+    it 'adds a message for system auto resolution if marked resolved by system' do
+      conversation2 = create(:conversation, status: 'open', account: account, assignee: old_assignee)
+      account.update(auto_resolve_duration: 40)
+      Current.user = nil
+      conversation2.update(status: :resolved)
+      system_resolved_message = "Conversation was marked resolved by system due to #{account.auto_resolve_duration} days of inactivity"
+      expect(conversation2.messages.pluck(:content)).to include(system_resolved_message)
+    end
+
+    it 'does not trigger AutoResolutionJob if conversation reopened and account does not have auto resolve duration' do
+      expect { conversation.update(status: :open) }
+        .not_to have_enqueued_job(AutoResolveConversationsJob).with(conversation.id)
+    end
+
+    it 'does trigger AutoResolutionJob if conversation reopened and account has auto resolve duration' do
+      account.update(auto_resolve_duration: 40)
+      expect { conversation.update(status: :open) }
+        .to have_enqueued_job(AutoResolveConversationsJob).with(conversation.id)
+    end
   end
 
   describe '#round robin' do