2020-04-23 18:22:16 +00:00
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{
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"REPORT": {
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2021-07-15 18:34:09 +00:00
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"HEADER": "Overview",
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2020-04-23 18:22:16 +00:00
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"LOADING_CHART": "Încărcare date grafic...",
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
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2020-12-15 19:05:40 +00:00
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"INCOMING_MESSAGES": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"OUTGOING_MESSAGES": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"FIRST_RESPONSE_TIME": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Primul răspuns",
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"DESC": "(Medie)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_TIME": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Timp Rezolutie",
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"DESC": "(Medie)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_COUNT": {
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2020-04-23 18:22:16 +00:00
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"NAME": "Număr de rezoluții",
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"DESC": "( Total )"
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}
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2020-09-27 13:26:52 +00:00
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},
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2020-04-23 18:22:16 +00:00
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Ultimele 7 zile"
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},
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{
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"id": 1,
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"name": "Ultimele 30 zile"
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2021-05-17 18:23:19 +00:00
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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2021-07-15 18:34:09 +00:00
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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2022-03-17 14:32:32 +00:00
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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},
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{
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"id": 4,
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"groupBy": "Year"
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}
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]
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2021-07-15 18:34:09 +00:00
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},
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2021-10-14 08:02:15 +00:00
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"AGENT_REPORTS": {
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"HEADER": "Agents Overview",
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"LOADING_CHART": "Încărcare date grafic...",
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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2021-12-19 06:08:02 +00:00
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"FILTER_DROPDOWN_LABEL": "Selectează agent",
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2021-10-14 08:02:15 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Primul răspuns",
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"DESC": "(Medie)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Timp Rezolutie",
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"DESC": "(Medie)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Număr de rezoluții",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Ultimele 7 zile"
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},
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{
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"id": 1,
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"name": "Ultimele 30 zile"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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"LOADING_CHART": "Încărcare date grafic...",
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Primul răspuns",
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"DESC": "(Medie)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Timp Rezolutie",
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"DESC": "(Medie)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Număr de rezoluții",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Ultimele 7 zile"
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},
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{
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"id": 1,
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"name": "Ultimele 30 zile"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Inbox Overview",
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"LOADING_CHART": "Încărcare date grafic...",
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|
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
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"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
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"FILTER_DROPDOWN_LABEL": "Select Inbox",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Primul răspuns",
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"DESC": "(Medie)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Timp Rezolutie",
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"DESC": "(Medie)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Număr de rezoluții",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Ultimele 7 zile"
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},
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{
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"id": 1,
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"name": "Ultimele 30 zile"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Team Overview",
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"LOADING_CHART": "Încărcare date grafic...",
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
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|
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"DOWNLOAD_TEAM_REPORTS": "Download team reports",
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"FILTER_DROPDOWN_LABEL": "Select Team",
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"METRICS": {
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|
|
"CONVERSATIONS": {
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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|
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"INCOMING_MESSAGES": {
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
|
|
|
|
"OUTGOING_MESSAGES": {
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|
|
"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
|
|
|
|
"FIRST_RESPONSE_TIME": {
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|
|
"NAME": "Primul răspuns",
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|
|
"DESC": "(Medie)"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
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|
|
|
"NAME": "Timp Rezolutie",
|
|
|
|
"DESC": "(Medie)"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Număr de rezoluții",
|
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|
|
"DESC": "( Total )"
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|
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}
|
|
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|
},
|
|
|
|
"DATE_RANGE": [
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|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Ultimele 7 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Ultimele 30 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
|
|
|
"HEADER": "CSAT Reports",
|
|
|
|
"NO_RECORDS": "There are no CSAT survey responses available.",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Choose Agents"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
|
|
|
"CONTACT_NAME": "Contact",
|
|
|
|
"AGENT_NAME": "Assigned agent",
|
2021-12-19 06:08:02 +00:00
|
|
|
"RATING": "Evaluare",
|
2021-07-15 18:34:09 +00:00
|
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
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|
|
}
|
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},
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|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
|
|
|
"LABEL": "Total responses",
|
|
|
|
"TOOLTIP": "Total number of responses collected"
|
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
|
|
|
"LABEL": "Satisfaction score",
|
|
|
|
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
|
|
|
"LABEL": "Response rate",
|
|
|
|
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|