2020-04-23 18:22:16 +00:00
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|
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{
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"REPORT": {
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2022-05-09 13:27:05 +00:00
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"HEADER": "Conversații",
|
2020-04-23 18:22:16 +00:00
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"LOADING_CHART": "Încărcare date grafic...",
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"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
|
2022-05-09 13:27:05 +00:00
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"DOWNLOAD_AGENT_REPORTS": "Descărcați rapoartele agenților",
|
2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
|
2020-04-23 18:22:16 +00:00
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"NAME": "Conversații",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"INCOMING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
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"NAME": "Mesaje primite",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"OUTGOING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
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"NAME": "Mesaje trimise",
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"DESC": "( Total )"
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},
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2020-09-27 13:26:52 +00:00
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"FIRST_RESPONSE_TIME": {
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2022-05-09 13:27:05 +00:00
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"NAME": "Primul timp de răspuns",
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"DESC": "(Medie)",
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"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
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"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-04-23 18:22:16 +00:00
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},
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2020-09-27 13:26:52 +00:00
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|
"RESOLUTION_TIME": {
|
2020-04-23 18:22:16 +00:00
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"NAME": "Timp Rezolutie",
|
2022-05-09 13:27:05 +00:00
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"DESC": "(Medie)",
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|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
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|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-04-23 18:22:16 +00:00
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|
},
|
2020-09-27 13:26:52 +00:00
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"RESOLUTION_COUNT": {
|
2020-04-23 18:22:16 +00:00
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"NAME": "Număr de rezoluții",
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"DESC": "( Total )"
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}
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2020-09-27 13:26:52 +00:00
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},
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2020-04-23 18:22:16 +00:00
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Ultimele 7 zile"
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},
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{
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"id": 1,
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"name": "Ultimele 30 zile"
|
2021-05-17 18:23:19 +00:00
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},
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{
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"id": 2,
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2022-05-09 13:27:05 +00:00
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"name": "Ultimele 3 luni"
|
2021-05-17 18:23:19 +00:00
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},
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{
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"id": 3,
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2022-05-09 13:27:05 +00:00
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"name": "Ultimele 6 luni"
|
2021-05-17 18:23:19 +00:00
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},
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|
|
{
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|
"id": 4,
|
2022-05-09 13:27:05 +00:00
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"name": "Anul trecut"
|
2021-07-15 18:34:09 +00:00
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},
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{
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|
"id": 5,
|
2022-05-09 13:27:05 +00:00
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"name": "Interval de date particularizat"
|
2021-07-15 18:34:09 +00:00
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}
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|
],
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|
"CUSTOM_DATE_RANGE": {
|
2022-05-09 13:27:05 +00:00
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"CONFIRM": "Aplică",
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"PLACEHOLDER": "Selectarea intervalului de date"
|
2022-03-17 14:32:32 +00:00
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},
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2022-05-09 13:27:05 +00:00
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Nu sunt conversații active în acest grup.",
|
2022-03-17 14:32:32 +00:00
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"GROUP_BY_DAY_OPTIONS": [
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{
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|
"id": 1,
|
2022-05-09 13:27:05 +00:00
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"groupBy": "Zi"
|
2022-03-17 14:32:32 +00:00
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
|
2022-05-09 13:27:05 +00:00
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"groupBy": "Zi"
|
2022-03-17 14:32:32 +00:00
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},
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|
{
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|
"id": 2,
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2022-05-09 13:27:05 +00:00
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"groupBy": "Săptămână"
|
2022-03-17 14:32:32 +00:00
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}
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],
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|
"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
|
2022-05-09 13:27:05 +00:00
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|
|
"groupBy": "Zi"
|
2022-03-17 14:32:32 +00:00
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|
|
},
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|
|
|
{
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|
"id": 2,
|
2022-05-09 13:27:05 +00:00
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"groupBy": "Săptămână"
|
2022-03-17 14:32:32 +00:00
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},
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|
|
{
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|
"id": 3,
|
2022-05-09 13:27:05 +00:00
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|
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"groupBy": "Luna"
|
2022-03-17 14:32:32 +00:00
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}
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],
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|
"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
|
2022-05-09 13:27:05 +00:00
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|
|
"groupBy": "Zi"
|
2022-03-17 14:32:32 +00:00
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|
|
},
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|
|
|
{
|
|
|
|
"id": 2,
|
2022-05-09 13:27:05 +00:00
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|
|
"groupBy": "Săptămână"
|
2022-03-17 14:32:32 +00:00
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|
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},
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|
|
|
{
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|
|
"id": 3,
|
2022-05-09 13:27:05 +00:00
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|
|
"groupBy": "Luna"
|
2022-03-17 14:32:32 +00:00
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|
|
},
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|
|
{
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|
|
"id": 4,
|
2022-05-09 13:27:05 +00:00
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|
|
"groupBy": "Anul"
|
2022-03-17 14:32:32 +00:00
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|
|
}
|
2022-05-09 13:27:05 +00:00
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|
|
],
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|
|
|
"BUSINESS_HOURS": "Program de lucru"
|
2021-07-15 18:34:09 +00:00
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|
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},
|
2021-10-14 08:02:15 +00:00
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|
|
"AGENT_REPORTS": {
|
2022-05-09 13:27:05 +00:00
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|
|
"HEADER": "Prezentare generală a agenților",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Încărcare date grafic...",
|
|
|
|
"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
|
2022-05-09 13:27:05 +00:00
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|
|
"DOWNLOAD_AGENT_REPORTS": "Descărcați rapoartele agenților",
|
2021-12-19 06:08:02 +00:00
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|
|
"FILTER_DROPDOWN_LABEL": "Selectează agent",
|
2021-10-14 08:02:15 +00:00
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|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversații",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje primite",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje trimise",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "Primul timp de răspuns",
|
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Timp Rezolutie",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Număr de rezoluții",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Ultimele 7 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Ultimele 30 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 3 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 6 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Anul trecut"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Interval de date particularizat"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"CONFIRM": "Aplică",
|
|
|
|
"PLACEHOLDER": "Selectarea intervalului de date"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Prezentare generală a etichetelor",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Încărcare date grafic...",
|
|
|
|
"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Descărcarea rapoartelor de etichete",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Selectați etichetă",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversații",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje primite",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje trimise",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "Primul timp de răspuns",
|
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Timp Rezolutie",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Număr de rezoluții",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Ultimele 7 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Ultimele 30 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 3 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 6 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Anul trecut"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Interval de date particularizat"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"CONFIRM": "Aplică",
|
|
|
|
"PLACEHOLDER": "Selectarea intervalului de date"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Prezentare generală a inboxului",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Încărcare date grafic...",
|
|
|
|
"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Descarcă un formular csv.",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Selectați Inbox",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversații",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje primite",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje trimise",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "Primul timp de răspuns",
|
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Timp Rezolutie",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Număr de rezoluții",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Ultimele 7 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Ultimele 30 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 3 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 6 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Anul trecut"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Interval de date particularizat"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"CONFIRM": "Aplică",
|
|
|
|
"PLACEHOLDER": "Selectarea intervalului de date"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Prezentare generală a echipei",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Încărcare date grafic...",
|
|
|
|
"NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Descărcați rapoartele echipei",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Selectați echipa",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversații",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje primite",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mesaje trimise",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "Primul timp de răspuns",
|
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Timp Rezolutie",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(Medie)",
|
|
|
|
"INFO_TEXT": "Numărul total de conversații utilizate pentru calcul:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Număr de rezoluții",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Ultimele 7 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Ultimele 30 zile"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 3 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Ultimele 6 luni"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Anul trecut"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-05-09 13:27:05 +00:00
|
|
|
"name": "Interval de date particularizat"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"CONFIRM": "Aplică",
|
|
|
|
"PLACEHOLDER": "Selectarea intervalului de date"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Rapoarte CSAT",
|
|
|
|
"NO_RECORDS": "Nu există răspunsuri predefinite disponibile în acest cont.",
|
2022-05-23 06:03:54 +00:00
|
|
|
"DOWNLOAD": "Download CSAT Reports",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"PLACEHOLDER": "Alege agenți"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
|
|
|
"CONTACT_NAME": "Contact",
|
2022-05-09 13:27:05 +00:00
|
|
|
"AGENT_NAME": "Agent atribuit",
|
2021-12-19 06:08:02 +00:00
|
|
|
"RATING": "Evaluare",
|
2022-05-09 13:27:05 +00:00
|
|
|
"FEEDBACK_TEXT": "Comentariu feedback"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"LABEL": "Răspunsuri totale",
|
|
|
|
"TOOLTIP": "Numărul total de răspunsuri colectate"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"LABEL": "Scorul de satisfacție",
|
|
|
|
"TOOLTIP": "Numărul total de răspunsuri pozitive / Numărul total de răspunsuri * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"LABEL": "Rata de răspuns",
|
|
|
|
"TOOLTIP": "Numărul total de răspunsuri / Numărul total de mesaje de sondaj CSAT trimise * 100"
|
|
|
|
}
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"OVERVIEW_REPORTS": {
|
|
|
|
"HEADER": "Prezentare generală",
|
|
|
|
"LIVE": "Live",
|
|
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Open Conversations",
|
|
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|
|
|
"OPEN": "Deschide",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"UNASSIGNED": "Neatribuit"
|
|
|
|
},
|
|
|
|
"AGENT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Conversations by agents",
|
|
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|
|
|
"TABLE_HEADER": {
|
|
|
|
"AGENT": "Agent",
|
|
|
|
"OPEN": "OPEN",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"STATUS": "Status"
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
},
|
|
|
|
"AGENT_STATUS": {
|
|
|
|
"HEADER": "Agent status",
|
|
|
|
"ONLINE": "Online",
|
|
|
|
"BUSY": "Ocupat",
|
|
|
|
"OFFLINE": "Deconectat"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
}
|