2020-12-07 18:35:07 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Percakapan",
|
2020-12-07 18:35:07 +00:00
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
2020-12-22 12:31:10 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
|
2020-12-07 18:35:07 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-12-07 18:35:07 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-12-07 18:35:07 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "3 bulan terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "6 bulan terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "Tahun terakhir"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-10-14 08:02:15 +00:00
|
|
|
"name": "Rentang tanggal kustom"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"CONFIRM": "Terapkan",
|
|
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
|
|
|
|
"GROUP_BY_DAY_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_WEEK_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_MONTH_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "Month"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_YEAR_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "Month"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"groupBy": "Year"
|
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
],
|
|
|
|
"BUSINESS_HOURS": "Jam Kerja"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"AGENT_REPORTS": {
|
|
|
|
"HEADER": "Gambaran Agen",
|
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Pilih Agen",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "3 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "6 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Tahun terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Rentang tanggal kustom"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Terapkan",
|
|
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
|
|
|
"HEADER": "Gambaran Label",
|
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Pilih label",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "3 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "6 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Tahun terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Rentang tanggal kustom"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Terapkan",
|
|
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
|
|
|
"HEADER": "Gambaran kontak masuk",
|
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "3 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "6 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Tahun terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Rentang tanggal kustom"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Terapkan",
|
|
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
|
|
|
"HEADER": "Gambaran Tim",
|
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Unduh laporan tim",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Pilih Tim",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Rata-Rata )",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "3 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "6 bulan terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Tahun terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Rentang tanggal kustom"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Terapkan",
|
|
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"CSAT_REPORTS": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"HEADER": "Laporan CSAT",
|
|
|
|
"NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
|
2022-05-23 06:03:54 +00:00
|
|
|
"DOWNLOAD": "Download CSAT Reports",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Choose Agents"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"CONTACT_NAME": "Kontak",
|
|
|
|
"AGENT_NAME": "Agen yang ditugaskan",
|
|
|
|
"RATING": "Peringkat",
|
|
|
|
"FEEDBACK_TEXT": "Komentar umpan balik"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"LABEL": "Total respons",
|
|
|
|
"TOOLTIP": "Total jumlah respons yang terkumpul"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"LABEL": "Nilai kepuasan",
|
|
|
|
"TOOLTIP": "Total jumlah respons positif / Total jumlah respons * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2021-10-14 08:02:15 +00:00
|
|
|
"LABEL": "Peringkat respons",
|
|
|
|
"TOOLTIP": "Total jumlah respons / Total jumlah pesan survey CSAT yang terkirim * 100"
|
2020-12-07 18:35:07 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
},
|
|
|
|
"OVERVIEW_REPORTS": {
|
|
|
|
"HEADER": "Gambaran",
|
|
|
|
"LIVE": "Live",
|
|
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Open Conversations",
|
|
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|
|
|
"OPEN": "Terbuka",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"UNASSIGNED": "Belum ditugaskan"
|
|
|
|
},
|
|
|
|
"AGENT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Conversations by agents",
|
|
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|
|
|
"TABLE_HEADER": {
|
|
|
|
"AGENT": "Agen",
|
|
|
|
"OPEN": "OPEN",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"STATUS": "Status"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"AGENT_STATUS": {
|
|
|
|
"HEADER": "Agent status",
|
|
|
|
"ONLINE": "Online",
|
|
|
|
"BUSY": "Sibuk",
|
|
|
|
"OFFLINE": "Offline"
|
|
|
|
}
|
2020-12-07 18:35:07 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
}
|