2020-07-07 19:29:30 +00:00
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{
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"REPORT": {
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2021-07-15 18:34:09 +00:00
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"HEADER": "Overview",
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2020-12-15 19:05:40 +00:00
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"LOADING_CHART": "차트 데이터 불러오는 중...",
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"NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
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2020-12-22 12:31:10 +00:00
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"DOWNLOAD_AGENT_REPORTS": "다운로드 에이전트 보고서",
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2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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2020-12-15 19:05:40 +00:00
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"NAME": "대화",
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"DESC": "( 총 )"
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2020-07-07 19:29:30 +00:00
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},
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2020-09-27 13:26:52 +00:00
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"INCOMING_MESSAGES": {
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2020-12-15 19:05:40 +00:00
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"NAME": "수신 메시지",
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"DESC": "( 총 )"
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2020-07-07 19:29:30 +00:00
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},
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2020-09-27 13:26:52 +00:00
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"OUTGOING_MESSAGES": {
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2020-12-15 19:05:40 +00:00
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"NAME": "발신 메시지",
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"DESC": "( 총 )"
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2020-07-07 19:29:30 +00:00
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},
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2020-09-27 13:26:52 +00:00
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"FIRST_RESPONSE_TIME": {
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2020-12-15 19:05:40 +00:00
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"NAME": "첫 번째 응답 시간",
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"DESC": "( 평균 )"
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2020-07-07 19:29:30 +00:00
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_TIME": {
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2020-12-15 19:05:40 +00:00
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"NAME": "해결 시간",
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"DESC": "( 평균 )"
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2020-07-07 19:29:30 +00:00
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_COUNT": {
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2020-12-15 19:05:40 +00:00
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"NAME": "해결 수",
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"DESC": "( 총 )"
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2020-07-07 19:29:30 +00:00
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}
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2020-09-27 13:26:52 +00:00
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},
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2020-07-07 19:29:30 +00:00
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"DATE_RANGE": [
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{
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"id": 0,
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2020-12-15 19:05:40 +00:00
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"name": "지난 7일"
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2020-07-07 19:29:30 +00:00
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},
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{
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"id": 1,
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2020-12-15 19:05:40 +00:00
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"name": "지난 30일"
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2021-05-17 18:23:19 +00:00
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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2021-07-15 18:34:09 +00:00
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT Reports",
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"NO_RECORDS": "There are no CSAT survey responses available.",
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Contact",
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"AGENT_NAME": "Assigned agent",
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"RATING": "Rating",
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"FEEDBACK_TEXT": "Feedback comment"
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}
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},
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total responses",
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"TOOLTIP": "Total number of responses collected"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Satisfaction score",
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"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Response rate",
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"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
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2020-07-07 19:29:30 +00:00
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}
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2021-07-15 18:34:09 +00:00
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}
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2020-07-07 19:29:30 +00:00
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}
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}
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