20 lines
619 B
Ruby
20 lines
619 B
Ruby
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module Constants::Report
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ACCOUNT_METRICS = [ :conversations_count,
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:incoming_messages_count,
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:outgoing_messages_count,
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:avg_first_response_time,
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:avg_resolution_time,
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:resolutions_count
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]
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AVG_ACCOUNT_METRICS = [:avg_first_response_time, :avg_resolution_time]
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AGENT_METRICS = [ :avg_first_response_time,
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:avg_resolution_time,
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:resolutions_count
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]
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AVG_AGENT_METRICS = [:avg_first_response_time, :avg_resolution_time]
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end
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