63 lines
1.6 KiB
Ruby
63 lines
1.6 KiB
Ruby
|
class AutoAssignment::InboxRoundRobinService
|
||
|
|
pattr_initialize [:inbox!]
|
||
|
|
|
||
|
|
# called on inbox delete
|
||
|
|
def clear_queue
|
||
|
|
::Redis::Alfred.delete(round_robin_key)
|
||
|
|
end
|
||
|
|
|
||
|
|
# called on inbox member create
|
||
|
|
def add_agent_to_queue(user_id)
|
||
|
|
::Redis::Alfred.lpush(round_robin_key, user_id)
|
||
|
|
end
|
||
|
|
|
||
|
|
# called on inbox member delete
|
||
|
|
def remove_agent_from_queue(user_id)
|
||
|
|
::Redis::Alfred.lrem(round_robin_key, user_id)
|
||
|
|
end
|
||
|
|
|
||
|
|
def reset_queue
|
||
|
|
clear_queue
|
||
|
|
add_agent_to_queue(inbox.inbox_members.map(&:user_id))
|
||
|
|
end
|
||
|
|
|
||
|
|
# end of queue management functions
|
||
|
|
|
||
|
|
# allowed member ids = [assignable online agents supplied by the assignement service]
|
||
|
|
# the values of allowed member ids should be in string format
|
||
|
|
def available_agent(allowed_agent_ids: [])
|
||
|
|
reset_queue unless validate_queue?
|
||
|
|
user_id = get_member_from_allowed_agent_ids(allowed_agent_ids)
|
||
|
|
inbox.inbox_members.find_by(user_id: user_id)&.user if user_id.present?
|
||
|
|
end
|
||
|
|
|
||
|
|
private
|
||
|
|
|
||
|
|
def get_member_from_allowed_agent_ids(allowed_agent_ids)
|
||
|
|
return nil if allowed_agent_ids.blank?
|
||
|
|
|
||
|
|
user_id = queue.intersection(allowed_agent_ids).pop
|
||
|
|
pop_push_to_queue(user_id)
|
||
|
|
user_id
|
||
|
|
end
|
||
|
|
|
||
|
|
def pop_push_to_queue(user_id)
|
||
|
|
return if user_id.blank?
|
||
|
|
|
||
|
|
remove_agent_from_queue(user_id)
|
||
|
|
add_agent_to_queue(user_id)
|
||
|
|
end
|
||
|
|
|
||
|
|
def validate_queue?
|
||
|
|
return true if inbox.inbox_members.map(&:user_id).sort == queue.map(&:to_i).sort
|
||
|
|
end
|
||
|
|
|
||
|
|
def queue
|
||
|
|
::Redis::Alfred.lrange(round_robin_key)
|
||
|
|
end
|
||
|
|
|
||
|
|
def round_robin_key
|
||
|
|
format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: inbox.id)
|
||
|
|
end
|
||
|
|
end
|