2020-04-16 09:58:23 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
|
|
|
"HEADER": "Informes",
|
|
|
|
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
|
|
|
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
2020-12-22 12:31:10 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Converses",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Missatges d'entrada",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Missatges de sortida",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Primer temps de resposta",
|
|
|
|
"DESC": "( Promig )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Temps de resolució",
|
|
|
|
"DESC": "( Promig )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Total de resolucions",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-04-16 09:58:23 +00:00
|
|
|
"DATE_RANGE": [
|
2020-04-23 18:22:16 +00:00
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últims 7 dies"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últims 30 dies"
|
|
|
|
}
|
2020-04-16 09:58:23 +00:00
|
|
|
]
|
|
|
|
}
|
|
|
|
}
|