Chatwoot/app/services/action_service.rb

class ActionService
  def initialize(conversation)
    @conversation = conversation
  end

  def mute_conversation(_params)
    @conversation.mute!
  end

  def snooze_conversation(_params)
    @conversation.snoozed!
  end

  def resolve_conversation(_params)
    @conversation.resolved!
  end

  def change_status(status)
    @conversation.update!(status: status[0])
  end

  def add_label(labels)
    return if labels.empty?

    @conversation.add_labels(labels)
  end

  def assign_best_agent(agent_ids = [])
    return unless agent_belongs_to_account?(agent_ids)

    @agent = @account.users.find_by(id: agent_ids)

    @conversation.update!(assignee_id: @agent.id) if @agent.present?
  end

  def assign_team(team_ids = [])
    return unless team_belongs_to_account?(team_ids)

    @conversation.update!(team_id: team_ids[0])
  end

  def send_email_transcript(emails)
    emails.each do |email|
      ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
    end
  end

  private

  def agent_belongs_to_account?(agent_ids)
    @account.agents.pluck(:id).include?(agent_ids[0])
  end

  def team_belongs_to_account?(team_ids)
    @account.team_ids.include?(team_ids[0])
  end

  def conversation_a_tweet?
    return false if @conversation.additional_attributes.blank?

    @conversation.additional_attributes['type'] == 'tweet'
  end
end