68 lines
1.6 KiB
Ruby
68 lines
1.6 KiB
Ruby
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class Reports::UpdateIdentity
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attr_reader :account, :identity
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attr_accessor :timestamp
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def initialize(account, timestamp = Time.now)
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@account, @timestamp = account, timestamp
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end
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def incr_conversations_count(step=1)
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update_conversations_count(:incr, step)
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end
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def decr_conversations_count(step=1)
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update_conversations_count(:decr, step)
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end
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def incr_incoming_messages_count(step=1)
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update_incoming_messages_count(:incr, step)
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end
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def decr_incoming_messages_count(step=1)
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update_incoming_messages_count(:decr, step)
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end
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def incr_outgoing_messages_count(step=1)
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update_outgoing_messages_count(:incr, step)
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end
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def decr_outgoing_messages_count(step=1)
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update_outgoing_messages_count(:decr, step)
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end
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def incr_resolutions_count(step=1)
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update_resolutions_count(:incr, step)
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end
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def decr_resolutions_count(step=1)
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update_resolutions_count(:decr, step)
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end
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def update_avg_first_response_time(response_time)
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identity.avg_first_response_time.set(response_time, timestamp)
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end
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def update_avg_resolution_time(response_time)
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identity.avg_resolution_time.set(response_time, timestamp)
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end
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private
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def update_conversations_count(method, step)
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identity.conversations_count.send(method, step, timestamp)
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end
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def update_incoming_messages_count(method, step)
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identity.incoming_messages_count.send(method, step, timestamp)
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end
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def update_outgoing_messages_count(method, step)
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identity.outgoing_messages_count.send(method, step, timestamp)
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end
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def update_resolutions_count(method, step)
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identity.resolutions_count.send(method, step, timestamp)
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end
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end
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