2019-08-14 09:48:44 +00:00
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{
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"REPORT": {
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2021-07-14 04:50:06 +00:00
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"HEADER": "Overview",
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2019-08-14 09:48:44 +00:00
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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2020-12-15 18:05:03 +00:00
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First response time",
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"DESC": "( Avg )"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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2019-08-14 09:48:44 +00:00
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"DATE_RANGE": [
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2020-09-27 13:26:52 +00:00
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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2021-05-16 11:11:30 +00:00
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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2021-07-13 10:41:03 +00:00
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},
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{
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"id": 5,
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"name": "Custom date range"
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2020-09-27 13:26:52 +00:00
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}
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2021-07-13 10:41:03 +00:00
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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2022-02-15 11:40:49 +00:00
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"GROUP_BY_DAY_OPTIONS": [{ "id": 1, "groupBy": "Day" }],
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"GROUP_BY_WEEK_OPTIONS": [
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{ "id": 1, "groupBy": "Day" },
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{ "id": 2, "groupBy": "Week" }
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{ "id": 1, "groupBy": "Day" },
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{ "id": 2, "groupBy": "Week" },
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{ "id": 3, "groupBy": "Month" }
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{ "id": 1, "groupBy": "Day" },
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{ "id": 2, "groupBy": "Week" },
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{ "id": 3, "groupBy": "Month" },
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{ "id": 4, "groupBy": "Year" }
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]
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2021-07-14 04:50:06 +00:00
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},
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feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes
* Added Inboxes Reports Feature
* Fixed populating of filter dropdown issue
* If applied, fixes code climate style-lint warnings
* Fixes codeclimate warnings
* if applied, Refactors sidebar file to fix codclimate warnings
* if applied, fixes the download reports button for filtered report-data
* If applied, replaces native img tag with thumbnail component
* If applied, replaces hardcoded color string with variable
* If applied, adds a11y labels to multiselect dropdowns
* If applied, Renames reports methods to generic names
* If applied, Adds test cases for Labels and Inboxes
* If applied, write a test spec for fileDownload helper
* if applied, Moves fileDownload method to a utils folder
* If applied, Fixes the report file name type
* Test Spec for Reports Store module
* Fix specs - add restoreAllMocks
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 07:43:45 +00:00
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"AGENT_REPORTS": {
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"HEADER": "Agents Overview",
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"LOADING_CHART": "Loading chart data...",
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|
|
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"FILTER_DROPDOWN_LABEL": "Select Agent",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First response time",
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"DESC": "( Avg )"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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"LOADING_CHART": "Loading chart data...",
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|
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
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},
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|
|
"INCOMING_MESSAGES": {
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|
|
"NAME": "Incoming Messages",
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"DESC": "( Total )"
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|
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},
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|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Outgoing Messages",
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|
|
|
"DESC": "( Total )"
|
|
|
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},
|
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|
|
"FIRST_RESPONSE_TIME": {
|
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|
|
"NAME": "First response time",
|
|
|
|
"DESC": "( Avg )"
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|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Resolution Time",
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|
|
"DESC": "( Avg )"
|
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|
},
|
|
|
|
"RESOLUTION_COUNT": {
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|
|
|
"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
|
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
|
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},
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|
|
{
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|
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"id": 1,
|
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"name": "Last 30 days"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
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|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
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],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
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}
|
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},
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|
"INBOX_REPORTS": {
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"HEADER": "Inbox Overview",
|
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"LOADING_CHART": "Loading chart data...",
|
|
|
|
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
|
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|
"FILTER_DROPDOWN_LABEL": "Select Inbox",
|
|
|
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"METRICS": {
|
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "( Total )"
|
|
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|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Incoming Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Outgoing Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "First response time",
|
|
|
|
"DESC": "( Avg )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Resolution Time",
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|
"DESC": "( Avg )"
|
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|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Resolution Count",
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"DESC": "( Total )"
|
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|
}
|
|
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},
|
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|
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"DATE_RANGE": [
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{
|
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"id": 0,
|
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|
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"name": "Last 7 days"
|
|
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|
},
|
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|
|
{
|
|
|
|
"id": 1,
|
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"name": "Last 30 days"
|
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|
|
},
|
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|
{
|
|
|
|
"id": 2,
|
|
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"name": "Last 3 months"
|
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|
|
},
|
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{
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"id": 3,
|
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"name": "Last 6 months"
|
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},
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{
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"id": 4,
|
2021-10-06 18:23:51 +00:00
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"name": "Last year"
|
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},
|
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|
{
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|
|
"id": 5,
|
|
|
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"name": "Custom date range"
|
|
|
|
}
|
|
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|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
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}
|
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},
|
|
|
|
"TEAM_REPORTS": {
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"HEADER": "Team Overview",
|
|
|
|
"LOADING_CHART": "Loading chart data...",
|
|
|
|
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
|
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Select Team",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversations",
|
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|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Incoming Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Outgoing Messages",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "First response time",
|
|
|
|
"DESC": "( Avg )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Resolution Time",
|
|
|
|
"DESC": "( Avg )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Resolution Count",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Last 7 days"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Last 30 days"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes
* Added Inboxes Reports Feature
* Fixed populating of filter dropdown issue
* If applied, fixes code climate style-lint warnings
* Fixes codeclimate warnings
* if applied, Refactors sidebar file to fix codclimate warnings
* if applied, fixes the download reports button for filtered report-data
* If applied, replaces native img tag with thumbnail component
* If applied, replaces hardcoded color string with variable
* If applied, adds a11y labels to multiselect dropdowns
* If applied, Renames reports methods to generic names
* If applied, Adds test cases for Labels and Inboxes
* If applied, write a test spec for fileDownload helper
* if applied, Moves fileDownload method to a utils folder
* If applied, Fixes the report file name type
* Test Spec for Reports Store module
* Fix specs - add restoreAllMocks
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 07:43:45 +00:00
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
2021-07-14 04:50:06 +00:00
|
|
|
"CSAT_REPORTS": {
|
|
|
|
"HEADER": "CSAT Reports",
|
|
|
|
"NO_RECORDS": "There are no CSAT survey responses available.",
|
2022-03-04 11:49:26 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Choose Agents"
|
|
|
|
}
|
|
|
|
},
|
2021-07-14 04:50:06 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
|
|
|
"CONTACT_NAME": "Contact",
|
|
|
|
"AGENT_NAME": "Assigned agent",
|
|
|
|
"RATING": "Rating",
|
|
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
|
|
|
"LABEL": "Total responses",
|
|
|
|
"TOOLTIP": "Total number of responses collected"
|
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes
* Added Inboxes Reports Feature
* Fixed populating of filter dropdown issue
* If applied, fixes code climate style-lint warnings
* Fixes codeclimate warnings
* if applied, Refactors sidebar file to fix codclimate warnings
* if applied, fixes the download reports button for filtered report-data
* If applied, replaces native img tag with thumbnail component
* If applied, replaces hardcoded color string with variable
* If applied, adds a11y labels to multiselect dropdowns
* If applied, Renames reports methods to generic names
* If applied, Adds test cases for Labels and Inboxes
* If applied, write a test spec for fileDownload helper
* if applied, Moves fileDownload method to a utils folder
* If applied, Fixes the report file name type
* Test Spec for Reports Store module
* Fix specs - add restoreAllMocks
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 07:43:45 +00:00
|
|
|
"LABEL": "Satisfaction score",
|
|
|
|
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
2021-07-14 04:50:06 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes
* Added Inboxes Reports Feature
* Fixed populating of filter dropdown issue
* If applied, fixes code climate style-lint warnings
* Fixes codeclimate warnings
* if applied, Refactors sidebar file to fix codclimate warnings
* if applied, fixes the download reports button for filtered report-data
* If applied, replaces native img tag with thumbnail component
* If applied, replaces hardcoded color string with variable
* If applied, adds a11y labels to multiselect dropdowns
* If applied, Renames reports methods to generic names
* If applied, Adds test cases for Labels and Inboxes
* If applied, write a test spec for fileDownload helper
* if applied, Moves fileDownload method to a utils folder
* If applied, Fixes the report file name type
* Test Spec for Reports Store module
* Fix specs - add restoreAllMocks
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 07:43:45 +00:00
|
|
|
"LABEL": "Response rate",
|
|
|
|
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
2021-07-14 04:50:06 +00:00
|
|
|
}
|
|
|
|
}
|
2019-08-14 09:48:44 +00:00
|
|
|
}
|
feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes
* Added Inboxes Reports Feature
* Fixed populating of filter dropdown issue
* If applied, fixes code climate style-lint warnings
* Fixes codeclimate warnings
* if applied, Refactors sidebar file to fix codclimate warnings
* if applied, fixes the download reports button for filtered report-data
* If applied, replaces native img tag with thumbnail component
* If applied, replaces hardcoded color string with variable
* If applied, adds a11y labels to multiselect dropdowns
* If applied, Renames reports methods to generic names
* If applied, Adds test cases for Labels and Inboxes
* If applied, write a test spec for fileDownload helper
* if applied, Moves fileDownload method to a utils folder
* If applied, Fixes the report file name type
* Test Spec for Reports Store module
* Fix specs - add restoreAllMocks
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 07:43:45 +00:00
|
|
|
}
|