52 lines
2.1 KiB
Markdown
52 lines
2.1 KiB
Markdown
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---
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path: "/docs/channels/whatsapp-sms-twilio"
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title: "How to create a Whatsapp/SMS channel with Twilio?"
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---
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**Step 1**. Click on "Add Inbox" button from Settings > Inboxes page.
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![sms_create](./images/twilio/inbox_create.png)
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**Step 2**. Click on "Twilio" icon.
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![list_of_channels](./images/twilio/list_of_channels.png)
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**Step 3**. Configure the inbox.
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These are input required to create this channel
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| Input | Description | Where can I find it |
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| -- | -- | -- |
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| Channel Name | This is the name inbox, this will used across the application | N/A |
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| Channel Type | Select SMS if you are integrating SMS channel, select Whatsapp if you have a verified Whatsapp number in Twilio | N/A |
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| Phone Number | This is number you will be using to communicate with you customer, this has to be verified in Twilio | Enter your number as in Twilio Dashboard |
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| Account SID | Account SID in Twilio Console | Login to Twilio Console, you would be able to see Account SID and Auth Token |
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| Auth Token | Auth token for the account | Login to Twilio Console, you would be able to see Account SID and Auth Token |
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![create_twilio](./images/twilio/create_twilio_inbox.png)
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**Step 4**. "Add agents" to your inbox.
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![add_agents](./images/add_agents.png)
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**Step 6**. Hooray! You have sucessfully created a whatsapp/sms inbox.
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![finish_inbox](./images/twilio/finish_inbox.png)
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If it is an SMS Channel then you don't need to do anything else, you will start receiving the messages in the dashboard whenever a customer sends you one.
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If you are connecting a **Whatsapp** channel, you have configure a callback URL in the Twilio inbox.
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- Login to your Twilio Console.
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- Go to `Programmable SMS > Whatsapp > Senders`
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- You will be able to see your phone number. Click on it, it will display a field like the one below.
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![twilio_console](./images/twilio/twilio_console.png)
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- Provide `https://app.chatwoot.com/twilio/callback` as the value for `WHEN A MESSAGE COMES IN` input.
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**Step 7**. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.
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![inbox_settings](./images/twilio/inbox_settings.png)
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