Chatwoot/app/javascript/dashboard/i18n/locale/en/agentMgmt.json

{
  "AGENT_MGMT": {
    "HEADER": "Agents",
    "HEADER_BTN_TXT": "Add Agent",
    "LOADING": "Fetching Agent List",
    "SIDEBAR_TXT": "<p><b>Agents</b></p> <p> An <b>Agent</b> is a member of your Customer Support team. </p><p> Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account. </p><p> Click on <b>Add Agent</b> to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Chatwoot and respond to messages. </p><p> Access to Chatwoot's features are based on following roles. </p><p> <b>Agent</b> - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.</p><p> <b>Administrator</b> - Administrator will have access to all Chatwoot features enabled for your account, including settings and billing, along with all of a normal agents' privileges.</p>",
    "AGENT_TYPES": [
      {
        "name": "administrator",
        "label": "Administrator"
      },
      {
        "name": "agent",
        "label": "Agent"
      }
    ],
    "LIST": {
      "404": "There are no agents associated to this account",
      "TITLE": "Manage agents in your team",
      "DESC": "You can add/remove agents to/in your team.",
      "NAME": "Name",
      "EMAIL": "EMAIL",
      "STATUS": "Status",
      "ACTIONS": "Actions",
      "VERIFIED": "Verified",
      "VERIFICATION_PENDING": "Verification Pending"
    },
    "ADD": {
      "TITLE": "Add agent to your team",
      "DESC": "You can add people who will be able to handle support for your inboxes.",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "FORM": {
        "NAME": {
          "LABEL": "Agent Name",
          "PLACEHOLDER": "Please enter a name of the agent"
        },
        "AGENT_TYPE": {
          "LABEL": "Agent Type",
          "PLACEHOLDER": "Please select a type",
          "ERROR": "Agent type is required"
        },
        "EMAIL": {
          "LABEL": "Email Address",
          "PLACEHOLDER": "Please enter an email address of the agent"
        },
        "SUBMIT": "Add Agent"
      },
      "API": {
        "SUCCESS_MESSAGE": "Agent added successfully",
        "EXIST_MESSAGE": "Agent email already in use, Please try another email address",
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "API": {
        "SUCCESS_MESSAGE": "Agent deleted successfully",
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      },
      "CONFIRM": {
        "TITLE": "Confirm Deletion",
        "MESSAGE": "Are you sure to delete ",
        "YES": "Yes, Delete ",
        "NO": "No, Keep "
      }
    },
    "EDIT": {
      "TITLE": "Edit agent",
      "FORM": {
        "NAME": {
          "LABEL": "Agent Name",
          "PLACEHOLDER": "Please enter a name of the agent"
        },
        "AGENT_TYPE": {
          "LABEL": "Agent Type",
          "PLACEHOLDER": "Please select a type",
          "ERROR": "Agent type is required"
        },
        "EMAIL": {
          "LABEL": "Email Address",
          "PLACEHOLDER": "Please enter an email address of the agent"
        },
        "SUBMIT": "Edit Agent"
      },
      "BUTTON_TEXT": "Edit",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Agent updated successfully",
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      },
      "PASSWORD_RESET": {
        "ADMIN_RESET_BUTTON": "Reset Password",
        "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
        "SUCCESS_MESSAGE": "Agent password reset successfully",
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      }
    },
    "SEARCH": {
      "NO_RESULTS": "No agents found."
    }
  }
}