2020-07-07 19:29:30 +00:00
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{
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"REPORT": {
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"HEADER": "التقارير",
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"LOADING_CHART": "تحميل بيانات الرسم البياني...",
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"NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
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2021-04-19 09:40:16 +00:00
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"DOWNLOAD_AGENT_REPORTS": "تنزيل تقارير الوكيل",
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2020-09-27 13:26:52 +00:00
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"METRICS": {
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"CONVERSATIONS": {
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2020-07-07 19:29:30 +00:00
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"NAME": "المحادثات",
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"DESC": "(الإجمالي)"
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},
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2020-09-27 13:26:52 +00:00
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"INCOMING_MESSAGES": {
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2020-07-07 19:29:30 +00:00
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"NAME": "الرسائل الواردة",
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"DESC": "(الإجمالي)"
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},
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2020-09-27 13:26:52 +00:00
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"OUTGOING_MESSAGES": {
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2020-07-07 19:29:30 +00:00
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"NAME": "الرسائل الصادرة",
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"DESC": "(الإجمالي)"
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},
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2020-09-27 13:26:52 +00:00
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"FIRST_RESPONSE_TIME": {
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2020-07-07 19:29:30 +00:00
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"NAME": "وقت الاستجابة الأولى",
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"DESC": "(متوسط)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_TIME": {
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2020-07-07 19:29:30 +00:00
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"NAME": "وقت إغلاق المحادثات",
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"DESC": "(متوسط)"
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},
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2020-09-27 13:26:52 +00:00
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"RESOLUTION_COUNT": {
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2020-07-07 19:29:30 +00:00
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"NAME": "عدد مرات الإغلاق",
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"DESC": "(الإجمالي)"
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}
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2020-09-27 13:26:52 +00:00
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},
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2020-07-07 19:29:30 +00:00
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "آخر 7 أيام"
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},
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{
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"id": 1,
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"name": "آخر 30 يوماً"
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2021-05-17 18:23:19 +00:00
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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2020-07-07 19:29:30 +00:00
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}
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]
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}
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}
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