Chatwoot/app/policies/inbox_policy.rb

class InboxPolicy < ApplicationPolicy
  class Scope
    attr_reader :user_context, :user, :scope, :account, :account_user

    def initialize(user_context, scope)
      @user_context = user_context
      @user = user_context[:user]
      @account = user_context[:account]
      @account_user = user_context[:account_user]
      @scope = scope
    end

    def resolve
      if @account_user.administrator?
        scope.all
      elsif @account_user.agent?
        user.assigned_inboxes
      end
    end
  end

  def index?
    true
  end

  def create?
    @account_user.administrator?
  end

  def update?
    @account_user.administrator?
  end

  def destroy?
    @account_user.administrator?
  end

  def set_agent_bot?
    @account_user.administrator?
  end
end