2020-12-07 18:35:07 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2021-07-15 18:34:09 +00:00
|
|
|
"HEADER": "Overview",
|
2020-12-07 18:35:07 +00:00
|
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
2020-12-22 12:31:10 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
|
2020-12-07 18:35:07 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Percakapan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Masuk",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Pesan Keluar",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Waktu respons pertama",
|
|
|
|
"DESC": "( Rata-Rata )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Waktu Penyelesaian",
|
|
|
|
"DESC": "( Rata-Rata )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Jumlah Terselesaikan",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "7 hari terakhir"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "30 hari terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "3 bulan terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "6 bulan terakhir"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2021-06-15 16:45:18 +00:00
|
|
|
"name": "Tahun terakhir"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"CSAT_REPORTS": {
|
|
|
|
"HEADER": "CSAT Reports",
|
|
|
|
"NO_RECORDS": "There are no CSAT survey responses available.",
|
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
|
|
|
"CONTACT_NAME": "Contact",
|
|
|
|
"AGENT_NAME": "Assigned agent",
|
|
|
|
"RATING": "Rating",
|
|
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
|
|
|
"LABEL": "Total responses",
|
|
|
|
"TOOLTIP": "Total number of responses collected"
|
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
|
|
|
"LABEL": "Satisfaction score",
|
|
|
|
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
|
|
|
"LABEL": "Response rate",
|
|
|
|
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
2020-12-07 18:35:07 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2020-12-07 18:35:07 +00:00
|
|
|
}
|
|
|
|
}
|