2020-11-16 14:11:52 +00:00
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<% headers = ['Inbox name', 'Conversations count', 'Avg first response time (Minutes)', 'Avg resolution time (Minutes)'] %>
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2022-05-18 06:45:30 +00:00
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<%= CSV.generate_line headers -%>
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2020-11-16 14:11:52 +00:00
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<% Current.account.inboxes.each do |inbox| %>
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<% inbox_report = V2::ReportBuilder.new(Current.account, {
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type: :inbox,
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id: inbox.id,
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since: params[:since],
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until: params[:until]
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}).summary %>
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<% row = [ inbox.name, inbox_report[:conversations_count], (inbox_report[:avg_first_response_time]/60).to_i, (inbox_report[:avg_resolution_time]/60).to_i ] %>
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2022-05-18 06:45:30 +00:00
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<%= CSV.generate_line row -%>
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<% end %>
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