2020-07-07 19:29:30 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Keskustelut",
|
2020-12-07 18:35:07 +00:00
|
|
|
"LOADING_CHART": "Ladataan kaaviotietoja...",
|
|
|
|
"NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
|
2020-12-22 12:31:10 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Lataa edustajaraportit",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-12-07 18:35:07 +00:00
|
|
|
"NAME": "Keskustelut",
|
|
|
|
"DESC": "(yhteensä)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-12-07 18:35:07 +00:00
|
|
|
"NAME": "Saapuvat viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-12-07 18:35:07 +00:00
|
|
|
"NAME": "Lähtevät viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-12-07 18:35:07 +00:00
|
|
|
"NAME": "Selviytymisen kesto",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-12-07 18:35:07 +00:00
|
|
|
"NAME": "Selvitysmäärä",
|
|
|
|
"DESC": "(yhteensä)"
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-07-07 19:29:30 +00:00
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
2020-12-07 18:35:07 +00:00
|
|
|
"name": "Viimeiset 7 päivää"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
2020-12-07 18:35:07 +00:00
|
|
|
"name": "Viimeiset 30 päivää"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2021-09-03 10:18:24 +00:00
|
|
|
"name": "Last 3 months"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2021-09-03 10:18:24 +00:00
|
|
|
"name": "Last 6 months"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2021-09-03 10:18:24 +00:00
|
|
|
"name": "Last year"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-09-03 10:18:24 +00:00
|
|
|
"name": "Custom date range"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
|
|
|
|
"GROUP_BY_DAY_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_WEEK_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_MONTH_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "Month"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_YEAR_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"groupBy": "Day"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"groupBy": "Week"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"groupBy": "Month"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"groupBy": "Year"
|
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
],
|
|
|
|
"BUSINESS_HOURS": "Business Hours"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
2021-10-14 08:02:15 +00:00
|
|
|
"AGENT_REPORTS": {
|
|
|
|
"HEADER": "Agents Overview",
|
|
|
|
"LOADING_CHART": "Ladataan kaaviotietoja...",
|
|
|
|
"NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
|
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Lataa edustajaraportit",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Valitse edustaja",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Keskustelut",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Saapuvat viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Lähtevät viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Selviytymisen kesto",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Selvitysmäärä",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Viimeiset 7 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Viimeiset 30 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
|
|
|
"HEADER": "Labels Overview",
|
|
|
|
"LOADING_CHART": "Ladataan kaaviotietoja...",
|
|
|
|
"NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
|
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Download label reports",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Select Label",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Keskustelut",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Saapuvat viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Lähtevät viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Selviytymisen kesto",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Selvitysmäärä",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Viimeiset 7 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Viimeiset 30 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
|
|
|
"HEADER": "Inbox Overview",
|
|
|
|
"LOADING_CHART": "Ladataan kaaviotietoja...",
|
|
|
|
"NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
|
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Select Inbox",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Keskustelut",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Saapuvat viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Lähtevät viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Selviytymisen kesto",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Selvitysmäärä",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Viimeiset 7 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Viimeiset 30 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
|
|
|
"HEADER": "Team Overview",
|
|
|
|
"LOADING_CHART": "Ladataan kaaviotietoja...",
|
|
|
|
"NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
|
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Select Team",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Keskustelut",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Saapuvat viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Lähtevät viestit",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"NAME": "First Response Time",
|
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "First Response Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Selviytymisen kesto",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "(keskiarvo)",
|
|
|
|
"INFO_TEXT": "Total number of conversations used for computation:",
|
|
|
|
"TOOLTIP_TEXT": "Resolution Time is %{metricValue} (based on %{conversationCount} conversations)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Selvitysmäärä",
|
|
|
|
"DESC": "(yhteensä)"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Viimeiset 7 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Viimeiset 30 päivää"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Last 3 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Last 6 months"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Last year"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Custom date range"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Apply",
|
|
|
|
"PLACEHOLDER": "Select date range"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
|
|
|
"HEADER": "CSAT Reports",
|
|
|
|
"NO_RECORDS": "There are no CSAT survey responses available.",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Choose Agents"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
|
|
|
"CONTACT_NAME": "Contact",
|
|
|
|
"AGENT_NAME": "Assigned agent",
|
|
|
|
"RATING": "Rating",
|
|
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
|
|
|
"LABEL": "Total responses",
|
|
|
|
"TOOLTIP": "Total number of responses collected"
|
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
|
|
|
"LABEL": "Satisfaction score",
|
|
|
|
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
|
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
|
|
|
"LABEL": "Response rate",
|
|
|
|
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
},
|
|
|
|
"OVERVIEW_REPORTS": {
|
|
|
|
"HEADER": "Overview",
|
|
|
|
"LIVE": "Live",
|
|
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Open Conversations",
|
|
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|
|
|
"OPEN": "Avaa",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"UNASSIGNED": "Osoittamaton"
|
|
|
|
},
|
|
|
|
"AGENT_CONVERSATIONS": {
|
|
|
|
"HEADER": "Conversations by agents",
|
|
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|
|
|
"TABLE_HEADER": {
|
|
|
|
"AGENT": "Edustajat",
|
|
|
|
"OPEN": "OPEN",
|
|
|
|
"UNATTENDED": "Unattended",
|
|
|
|
"STATUS": "Tila"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"AGENT_STATUS": {
|
|
|
|
"HEADER": "Agent status",
|
|
|
|
"ONLINE": "Paikalla",
|
|
|
|
"BUSY": "Kiireinen",
|
|
|
|
"OFFLINE": "Poissa"
|
|
|
|
}
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
}
|