20 lines
757 B
Ruby
20 lines
757 B
Ruby
|
FactoryBot.define do
|
||
|
|
factory :automation_rule do
|
||
|
|
account
|
||
|
|
event_name { 'conversation_status_changed' }
|
||
|
|
conditions { [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }] }
|
||
|
|
actions do
|
||
|
|
[
|
||
|
|
{
|
||
|
|
'action_name' => 'send_email_to_team', 'action_params' => {
|
||
|
|
'message' => 'Please pay attention to this conversation, its from high priority customer', 'team_ids' => [1]
|
||
|
|
}
|
||
|
|
},
|
||
|
|
{ 'action_name' => 'assign_team', 'action_params' => [1] },
|
||
|
|
{ 'action_name' => 'add_label', 'action_params' => %w[support priority_customer] },
|
||
|
|
{ 'action_name' => 'assign_best_agents', 'action_params' => [1, 2, 3, 4] }
|
||
|
|
]
|
||
|
|
end
|
||
|
|
end
|
||
|
|
end
|