"SIDEBAR_TXT":"<p><b>Agents</b></p> <p> An <b>Agent</b> is a member of your Customer Support team. </p><p> Agents will be able to view and reply to messages from your users. The list shows all agents currently in your account. </p><p> Click on <b>Add Agent</b> to add a new agent. Agent you add will receive an email with a confirmation link to activate their account, after which they can access Chatwoot and respond to messages. </p><p> Access to Chatwoot's features are based on following roles. </p><p> <b>Agent</b> - Agents with this role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.</p><p> <b>Administrator</b> - Administrator will have access to all Chatwoot features enabled for your account, including settings, along with all of a normal agents' privileges.</p>",
"AGENT_TYPES":{
"ADMINISTRATOR":"Administrator",
"AGENT":"Agent"
},
"LIST":{
"404":"There are no agents associated to this account",
"TITLE":"Manage agents in your team",
"DESC":"You can add/remove agents to/in your team.",
"NAME":"Name",
"EMAIL":"EMAIL",
"STATUS":"Status",
"ACTIONS":"Actions",
"VERIFIED":"Verified",
"VERIFICATION_PENDING":"Verification Pending"
},
"ADD":{
"TITLE":"Add agent to your team",
"DESC":"You can add people who will be able to handle support for your inboxes.",
"CANCEL_BUTTON_TEXT":"Cancel",
"FORM":{
"NAME":{
"LABEL":"Agent Name",
"PLACEHOLDER":"Please enter a name of the agent"
},
"AGENT_TYPE":{
"LABEL":"Role",
"PLACEHOLDER":"Please select a role",
"ERROR":"Role is required"
},
"EMAIL":{
"LABEL":"Email Address",
"PLACEHOLDER":"Please enter an email address of the agent"
},
"SUBMIT":"Add Agent"
},
"API":{
"SUCCESS_MESSAGE":"Agent added successfully",
"EXIST_MESSAGE":"Agent email already in use, Please try another email address",
"ERROR_MESSAGE":"Could not connect to Woot Server, Please try again later"
}
},
"DELETE":{
"BUTTON_TEXT":"Delete",
"API":{
"SUCCESS_MESSAGE":"Agent deleted successfully",
"ERROR_MESSAGE":"Could not connect to Woot Server, Please try again later"
},
"CONFIRM":{
"TITLE":"Confirm Deletion",
"MESSAGE":"Are you sure to delete ",
"YES":"Yes, Delete ",
"NO":"No, Keep "
}
},
"EDIT":{
"TITLE":"Edit agent",
"FORM":{
"NAME":{
"LABEL":"Agent Name",
"PLACEHOLDER":"Please enter a name of the agent"
},
"AGENT_TYPE":{
"LABEL":"Role",
"PLACEHOLDER":"Please select a role",
"ERROR":"Role is required"
},
"EMAIL":{
"LABEL":"Email Address",
"PLACEHOLDER":"Please enter an email address of the agent"
},
"SUBMIT":"Edit Agent"
},
"BUTTON_TEXT":"Edit",
"CANCEL_BUTTON_TEXT":"Cancel",
"API":{
"SUCCESS_MESSAGE":"Agent updated successfully",
"ERROR_MESSAGE":"Could not connect to Woot Server, Please try again later"
},
"PASSWORD_RESET":{
"ADMIN_RESET_BUTTON":"Reset Password",
"ADMIN_SUCCESS_MESSAGE":"An email with reset password instructions has been sent to the agent",