Chatwoot/app/services/message_templates/hook_execution_service.rb

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class MessageTemplates::HookExecutionService
pattr_initialize [:message!]
def perform
::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if should_send_email_collect?
end
private
delegate :inbox, :conversation, to: :message
delegate :contact, to: :conversation
def first_message_from_contact?
conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
end
def should_send_email_collect?
conversation.inbox.web_widget? && first_message_from_contact?
end
end