2020-04-06 16:47:07 +00:00
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|
|
{
|
|
|
|
"REPORT": {
|
2021-09-03 10:18:24 +00:00
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|
|
"HEADER": "Übersicht",
|
2020-04-06 16:47:07 +00:00
|
|
|
"LOADING_CHART": "Diagrammdaten laden ...",
|
|
|
|
"NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
|
2020-12-22 12:31:10 +00:00
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|
|
"DOWNLOAD_AGENT_REPORTS": "Agenten-Berichte herunterladen",
|
2020-09-27 13:26:52 +00:00
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|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2022-03-17 14:32:32 +00:00
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|
"NAME": "Konversationen",
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|
"DESC": "( Gesamt )"
|
2020-07-07 19:29:30 +00:00
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|
|
},
|
2020-09-27 13:26:52 +00:00
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|
|
"INCOMING_MESSAGES": {
|
2020-07-07 19:29:30 +00:00
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|
|
"NAME": "Eingehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
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|
"DESC": "( Gesamt )"
|
2020-07-07 19:29:30 +00:00
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|
},
|
2020-09-27 13:26:52 +00:00
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|
|
"OUTGOING_MESSAGES": {
|
2020-07-07 19:29:30 +00:00
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|
|
"NAME": "Ausgehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
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|
"DESC": "( Gesamt )"
|
2020-07-07 19:29:30 +00:00
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|
|
},
|
2020-09-27 13:26:52 +00:00
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|
|
"FIRST_RESPONSE_TIME": {
|
2020-07-07 19:29:30 +00:00
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|
|
"NAME": "Erste Antwortzeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2020-07-07 19:29:30 +00:00
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},
|
2020-09-27 13:26:52 +00:00
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|
|
"RESOLUTION_TIME": {
|
2020-07-07 19:29:30 +00:00
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|
|
"NAME": "Lösungszeit",
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2022-03-17 14:32:32 +00:00
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|
"DESC": "( Durchschnitt )"
|
2020-07-07 19:29:30 +00:00
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},
|
2020-09-27 13:26:52 +00:00
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|
|
"RESOLUTION_COUNT": {
|
2020-07-07 19:29:30 +00:00
|
|
|
"NAME": "Auflösungsanzahl",
|
2022-03-17 14:32:32 +00:00
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|
|
"DESC": "( Gesamt )"
|
2020-07-07 19:29:30 +00:00
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|
|
}
|
2020-09-27 13:26:52 +00:00
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|
|
},
|
2020-04-06 16:47:07 +00:00
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|
|
"DATE_RANGE": [
|
2020-07-07 19:29:30 +00:00
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|
|
{
|
|
|
|
"id": 0,
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|
"name": "Letzten 7 Tage"
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|
|
|
},
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|
|
|
{
|
|
|
|
"id": 1,
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"name": "Letzte 30 Tage"
|
2021-05-17 18:23:19 +00:00
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|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2021-06-15 16:45:18 +00:00
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|
|
"name": "Die letzten 3 Monate"
|
2021-05-17 18:23:19 +00:00
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|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2021-06-15 16:45:18 +00:00
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|
|
"name": "Die letzten 6 Monate"
|
2021-05-17 18:23:19 +00:00
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|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2021-06-15 16:45:18 +00:00
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|
|
"name": "Letztes Jahr"
|
2021-07-15 18:34:09 +00:00
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|
},
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|
|
|
{
|
|
|
|
"id": 5,
|
2021-09-03 10:18:24 +00:00
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|
|
"name": "Benutzerdefinierter Zeitraum"
|
2021-07-15 18:34:09 +00:00
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|
|
}
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|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-09-03 10:18:24 +00:00
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|
|
"CONFIRM": "Übernehmen",
|
|
|
|
"PLACEHOLDER": "Zeitraum auswählen"
|
2022-03-17 14:32:32 +00:00
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},
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|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Gruppieren nach",
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|
"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Tag"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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|
"groupBy": "Tag"
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},
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|
|
|
{
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|
"id": 2,
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"groupBy": "Woche"
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|
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}
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],
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|
"GROUP_BY_MONTH_OPTIONS": [
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|
{
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|
"id": 1,
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|
"groupBy": "Tag"
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|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
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|
|
|
"groupBy": "Woche"
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},
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|
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|
{
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"id": 3,
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"groupBy": "Monat"
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}
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],
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|
"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Tag"
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|
},
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|
{
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|
"id": 2,
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|
"groupBy": "Woche"
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|
},
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|
|
|
{
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|
"id": 3,
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"groupBy": "Monat"
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|
},
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|
{
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|
"id": 4,
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|
"groupBy": "Jahr"
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}
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|
]
|
2021-07-15 18:34:09 +00:00
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|
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},
|
2021-10-14 08:02:15 +00:00
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|
|
"AGENT_REPORTS": {
|
2021-10-25 13:53:58 +00:00
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|
|
"HEADER": "Agenten-Übersicht",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Diagrammdaten laden ...",
|
|
|
|
"NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
|
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Agenten-Berichte herunterladen",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Agent auswählen",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Gespräche",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Eingehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Ausgehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Erste Antwortzeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Lösungszeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Auflösungsanzahl",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Letzten 7 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Letzte 30 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Die letzten 3 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Die letzten 6 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Letztes Jahr"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Benutzerdefinierter Zeitraum"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Übernehmen",
|
|
|
|
"PLACEHOLDER": "Zeitraum auswählen"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
2021-10-25 13:53:58 +00:00
|
|
|
"HEADER": "Label-Übersicht",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Diagrammdaten laden ...",
|
|
|
|
"NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
|
2021-10-25 13:53:58 +00:00
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Label-Berichte herunterladen",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Label auswählen",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Gespräche",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Eingehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Ausgehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Erste Antwortzeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Lösungszeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Auflösungsanzahl",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Letzten 7 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Letzte 30 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Die letzten 3 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Die letzten 6 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Letztes Jahr"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Benutzerdefinierter Zeitraum"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Übernehmen",
|
|
|
|
"PLACEHOLDER": "Zeitraum auswählen"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
2021-10-25 13:53:58 +00:00
|
|
|
"HEADER": "Posteingangsübersicht",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Diagrammdaten laden ...",
|
|
|
|
"NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
|
2021-10-25 13:53:58 +00:00
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Agenten-Berichte herunterladen",
|
2021-10-14 08:02:15 +00:00
|
|
|
"FILTER_DROPDOWN_LABEL": "Eingang auswählen",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Gespräche",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Eingehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Ausgehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Erste Antwortzeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Lösungszeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Auflösungsanzahl",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Letzten 7 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Letzte 30 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Die letzten 3 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Die letzten 6 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Letztes Jahr"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Benutzerdefinierter Zeitraum"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Übernehmen",
|
|
|
|
"PLACEHOLDER": "Zeitraum auswählen"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
2021-10-25 13:53:58 +00:00
|
|
|
"HEADER": "Team-Übersicht",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Diagrammdaten laden ...",
|
|
|
|
"NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
|
2021-10-25 13:53:58 +00:00
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Team-Berichte herunterladen",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Team auswählen",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Gespräche",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Eingehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Ausgehende Nachrichten",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Erste Antwortzeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Lösungszeit",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Durchschnitt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Auflösungsanzahl",
|
2022-03-17 14:32:32 +00:00
|
|
|
"DESC": "( Gesamt )"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Letzten 7 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Letzte 30 Tage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Die letzten 3 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Die letzten 6 Monate"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Letztes Jahr"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
|
|
|
"name": "Benutzerdefinierter Zeitraum"
|
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
|
|
|
"CONFIRM": "Übernehmen",
|
|
|
|
"PLACEHOLDER": "Zeitraum auswählen"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"HEADER": "CSAT-Berichte",
|
|
|
|
"NO_RECORDS": "Es sind keine Antworten zu CSAT Umfragen verfügbar.",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
|
|
|
"PLACEHOLDER": "Agenten wählen"
|
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"CONTACT_NAME": "Kontakt",
|
|
|
|
"AGENT_NAME": "Zugewiesener Agent",
|
2021-07-15 18:34:09 +00:00
|
|
|
"RATING": "Bewertung",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FEEDBACK_TEXT": "Feedback-Kommentar"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"LABEL": "Antworten gesamt",
|
|
|
|
"TOOLTIP": "Anzahl aller gesammelten Antworten"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"LABEL": "Zufriedenheitswert",
|
|
|
|
"TOOLTIP": "Anzahl der positiven Antworten / Anzahl aller Antworten * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2021-09-03 10:18:24 +00:00
|
|
|
"LABEL": "Antwortrate",
|
|
|
|
"TOOLTIP": "Anzahl aller Antworten / Anzahl der gesendeten CSAT-Umfrage * 100"
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2020-04-06 16:47:07 +00:00
|
|
|
}
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|