2020-07-07 19:29:30 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2022-05-09 13:27:05 +00:00
|
|
|
"HEADER": "Samtaler",
|
2020-11-24 17:37:51 +00:00
|
|
|
"LOADING_CHART": "Indlæser diagramdata...",
|
|
|
|
"NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
|
2022-09-29 04:59:41 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Download agentrapporter",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-11-24 17:37:51 +00:00
|
|
|
"NAME": "Samtaler",
|
2020-07-07 19:29:30 +00:00
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-11-24 17:37:51 +00:00
|
|
|
"NAME": "Indkommende Beskeder",
|
2020-07-07 19:29:30 +00:00
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-11-24 17:37:51 +00:00
|
|
|
"NAME": "Udgående beskeder",
|
2020-07-07 19:29:30 +00:00
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"NAME": "Første Respons Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Første svartid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-11-24 17:37:51 +00:00
|
|
|
"NAME": "Løsnings Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Opløsningstid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-11-24 17:37:51 +00:00
|
|
|
"NAME": "Antal Afsluttede",
|
2020-07-07 19:29:30 +00:00
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-07-07 19:29:30 +00:00
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
2020-11-24 17:37:51 +00:00
|
|
|
"name": "Seneste 7 dage"
|
2020-07-07 19:29:30 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
2020-11-24 17:37:51 +00:00
|
|
|
"name": "Seneste 30 dage"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 3 måneder"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 6 måneder"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Sidste år"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Tilpasset datointerval"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONFIRM": "Anvend",
|
|
|
|
"PLACEHOLDER": "Vælg datointerval"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
2022-09-29 04:59:41 +00:00
|
|
|
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Gruppér Efter",
|
|
|
|
"DURATION_FILTER_LABEL": "Varighed",
|
2022-03-17 14:32:32 +00:00
|
|
|
"GROUP_BY_DAY_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Dag"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_WEEK_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Dag"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Uge"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_MONTH_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Dag"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Uge"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Måned"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"GROUP_BY_YEAR_OPTIONS": [
|
|
|
|
{
|
|
|
|
"id": 1,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Dag"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Uge"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "Måned"
|
2022-03-17 14:32:32 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"groupBy": "År"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
],
|
2022-09-29 04:59:41 +00:00
|
|
|
"BUSINESS_HOURS": "Forretningstider"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
2021-10-14 08:02:15 +00:00
|
|
|
"AGENT_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Agenter Oversigt",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Indlæser diagramdata...",
|
|
|
|
"NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
|
2022-09-29 04:59:41 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Download agentrapporter",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Vælg Agent",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Samtaler",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Indkommende Beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Udgående beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"NAME": "Første Respons Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Første svartid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Løsnings Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Opløsningstid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Antal Afsluttede",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Seneste 7 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Seneste 30 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 3 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 6 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Sidste år"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Tilpasset datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONFIRM": "Anvend",
|
|
|
|
"PLACEHOLDER": "Vælg datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Oversigt Over Etiketter",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Indlæser diagramdata...",
|
|
|
|
"NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
|
2022-09-29 04:59:41 +00:00
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Download etiketrapporter",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Vælg Etiket",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Samtaler",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Indkommende Beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Udgående beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"NAME": "Første Respons Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Første svartid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Løsnings Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Opløsningstid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Antal Afsluttede",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Seneste 7 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Seneste 30 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 3 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 6 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Sidste år"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Tilpasset datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONFIRM": "Anvend",
|
|
|
|
"PLACEHOLDER": "Vælg datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Oversigt Over Indbakke",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Indlæser diagramdata...",
|
|
|
|
"NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
|
2022-09-29 04:59:41 +00:00
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Download indbakke rapporter",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Vælg Indbakke",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Samtaler",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Indkommende Beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Udgående beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"NAME": "Første Respons Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Første svartid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Løsnings Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Opløsningstid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Antal Afsluttede",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Seneste 7 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Seneste 30 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 3 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 6 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Sidste år"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Tilpasset datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONFIRM": "Anvend",
|
|
|
|
"PLACEHOLDER": "Vælg datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Team Oversigt",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Indlæser diagramdata...",
|
|
|
|
"NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
|
2022-09-29 04:59:41 +00:00
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Download teamrapporter",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Vælg Team",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Samtaler",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Indkommende Beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Udgående beskeder",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"NAME": "Første Respons Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Første svartid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Løsnings Tid",
|
2022-05-09 13:27:05 +00:00
|
|
|
"DESC": "( Gns. )",
|
2022-09-29 04:59:41 +00:00
|
|
|
"INFO_TEXT": "Samlet antal samtaler, der anvendes til beregning:",
|
|
|
|
"TOOLTIP_TEXT": "Opløsningstid er %{metricValue} (baseret på %{conversationCount} samtaler)"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Antal Afsluttede",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Seneste 7 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Seneste 30 dage"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 3 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Seneste 6 måneder"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Sidste år"
|
2021-10-14 08:02:15 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2022-09-29 04:59:41 +00:00
|
|
|
"name": "Tilpasset datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONFIRM": "Anvend",
|
|
|
|
"PLACEHOLDER": "Vælg datointerval"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "CSAT Rapporter",
|
|
|
|
"NO_RECORDS": "Der er ingen CSAT undersøgelse svar til rådighed.",
|
|
|
|
"DOWNLOAD": "Download CSAT Rapporter",
|
2022-03-17 14:32:32 +00:00
|
|
|
"FILTERS": {
|
|
|
|
"AGENTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"PLACEHOLDER": "Vælg Agenter"
|
2022-03-17 14:32:32 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"CONTACT_NAME": "Kontakt",
|
|
|
|
"AGENT_NAME": "Tildelt agent",
|
|
|
|
"RATING": "Bedømmelse",
|
|
|
|
"FEEDBACK_TEXT": "Kommentar til feedback"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"LABEL": "Svar i alt",
|
|
|
|
"TOOLTIP": "Samlet antal indsamlede svar"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"LABEL": "Tilfredshed score",
|
|
|
|
"TOOLTIP": "Samlet antal positive respons / Samlet antal respons * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"LABEL": "Respons rate",
|
|
|
|
"TOOLTIP": "Samlet antal svar / Samlet antal CSAT undersøgelsesmeddelelser sendt * 100"
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
},
|
|
|
|
"OVERVIEW_REPORTS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Oversigt",
|
|
|
|
"LIVE": "Levende",
|
2022-05-09 13:27:05 +00:00
|
|
|
"ACCOUNT_CONVERSATIONS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Åbn Samtaler",
|
|
|
|
"LOADING_MESSAGE": "Indlæser samtalemetrik...",
|
2022-05-09 13:27:05 +00:00
|
|
|
"OPEN": "Åbn",
|
2022-09-29 04:59:41 +00:00
|
|
|
"UNATTENDED": "Unattet",
|
2022-05-09 13:27:05 +00:00
|
|
|
"UNASSIGNED": "Ikke Tildelt"
|
|
|
|
},
|
|
|
|
"AGENT_CONVERSATIONS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Samtaler af agenter",
|
|
|
|
"LOADING_MESSAGE": "Indlæser agent målinger...",
|
|
|
|
"NO_AGENTS": "Der er ingen samtaler af agenter",
|
2022-05-09 13:27:05 +00:00
|
|
|
"TABLE_HEADER": {
|
|
|
|
"AGENT": "Agent",
|
2022-09-29 04:59:41 +00:00
|
|
|
"OPEN": "ÅBN",
|
|
|
|
"UNATTENDED": "Unattet",
|
2022-05-09 13:27:05 +00:00
|
|
|
"STATUS": "Status"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"AGENT_STATUS": {
|
2022-09-29 04:59:41 +00:00
|
|
|
"HEADER": "Agentens status",
|
2022-05-09 13:27:05 +00:00
|
|
|
"ONLINE": "Online",
|
|
|
|
"BUSY": "Optaget",
|
|
|
|
"OFFLINE": "Offline"
|
|
|
|
}
|
2020-07-07 19:29:30 +00:00
|
|
|
}
|
2022-05-09 13:27:05 +00:00
|
|
|
}
|