"SEARCH_404":"There are no items matching this query",
"SIDEBAR_TXT":"<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation . </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
"LIST":{
"404":"There are no canned responses available in this account.",
"TITLE":"Manage canned responses",
"DESC":"Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",