"SIDEBAR_TXT":"<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
"ERROR":"مشکلی پیش آمد. لطفا دوباره تلاش کنید",
"ORDER_INFO":"Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
"ADD":{
"FORM":{
"NAME":{
"LABEL":"نام ماکرو",
"PLACEHOLDER":"یک نام برای ماکرو خود وارد کنید",
"ERROR":"نام برای ایجاد یک ماکرو مورد نیاز است"
},
"ACTIONS":{
"LABEL":"عملیات"
}
},
"API":{
"SUCCESS_MESSAGE":"ماکرو با موفقیت اضافه شد",
"ERROR_MESSAGE":"ایجاد ماکرو ممکن نیست، لطفا بعدا دوباره امتحان کنید"
