2020-04-23 18:22:16 +00:00
|
|
|
{
|
|
|
|
"REPORT": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Resumen",
|
2020-04-23 18:22:16 +00:00
|
|
|
"LOADING_CHART": "Cargando datos del gráfico...",
|
2020-12-01 07:45:17 +00:00
|
|
|
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
2021-03-03 11:42:22 +00:00
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Descargar reportes de agente",
|
2020-09-27 13:26:52 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Conversaciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"INCOMING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Mensajes entrantes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"OUTGOING_MESSAGES": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Mensajes salientes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"FIRST_RESPONSE_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Primera respuesta",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_TIME": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Tiempo de resolución",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
2020-09-27 13:26:52 +00:00
|
|
|
"RESOLUTION_COUNT": {
|
2020-04-23 18:22:16 +00:00
|
|
|
"NAME": "Número de resoluciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
2020-09-27 13:26:52 +00:00
|
|
|
},
|
2020-04-23 18:22:16 +00:00
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últimos 7 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últimos 30 días"
|
2021-05-17 18:23:19 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Últimos 3 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Últimos 6 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Último año"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-12-19 06:08:02 +00:00
|
|
|
"name": "Rango de fechas personalizado"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONFIRM": "Aplicar",
|
|
|
|
"PLACEHOLDER": "Seleccione rango de fechas"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
2021-10-14 08:02:15 +00:00
|
|
|
"AGENT_REPORTS": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Resumen de agentes",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Cargando datos del gráfico...",
|
|
|
|
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
|
|
|
"DOWNLOAD_AGENT_REPORTS": "Descargar reportes de agente",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Seleccionar agente",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversaciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes entrantes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes salientes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Primera respuesta",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Tiempo de resolución",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Número de resoluciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últimos 7 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últimos 30 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Últimos 3 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Últimos 6 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Último año"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-12-19 06:08:02 +00:00
|
|
|
"name": "Rango de fechas personalizado"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONFIRM": "Aplicar",
|
|
|
|
"PLACEHOLDER": "Seleccione rango de fechas"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"LABEL_REPORTS": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Resumen de etiquetas",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Cargando datos del gráfico...",
|
|
|
|
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
2021-12-19 06:08:02 +00:00
|
|
|
"DOWNLOAD_LABEL_REPORTS": "Descargar reportes de etiquetas",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Seleecionar etiqueta",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversaciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes entrantes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes salientes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Primera respuesta",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Tiempo de resolución",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Número de resoluciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últimos 7 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últimos 30 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Últimos 3 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Últimos 6 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Último año"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-12-19 06:08:02 +00:00
|
|
|
"name": "Rango de fechas personalizado"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONFIRM": "Aplicar",
|
|
|
|
"PLACEHOLDER": "Seleccione rango de fechas"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"INBOX_REPORTS": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Resumen de bandeja de entrada",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Cargando datos del gráfico...",
|
|
|
|
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
2021-12-19 06:08:02 +00:00
|
|
|
"DOWNLOAD_INBOX_REPORTS": "Descargar reportes de bandeja de entrada",
|
2021-10-14 08:02:15 +00:00
|
|
|
"FILTER_DROPDOWN_LABEL": "Seleccione una bandeja de entrada",
|
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversaciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes entrantes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes salientes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Primera respuesta",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Tiempo de resolución",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Número de resoluciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últimos 7 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últimos 30 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Últimos 3 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Últimos 6 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Último año"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-12-19 06:08:02 +00:00
|
|
|
"name": "Rango de fechas personalizado"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONFIRM": "Aplicar",
|
|
|
|
"PLACEHOLDER": "Seleccione rango de fechas"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"TEAM_REPORTS": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Vista general del equipo",
|
2021-10-14 08:02:15 +00:00
|
|
|
"LOADING_CHART": "Cargando datos del gráfico...",
|
|
|
|
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
2021-12-19 06:08:02 +00:00
|
|
|
"DOWNLOAD_TEAM_REPORTS": "Descargar informes del equipo",
|
|
|
|
"FILTER_DROPDOWN_LABEL": "Seleccionar equipo",
|
2021-10-14 08:02:15 +00:00
|
|
|
"METRICS": {
|
|
|
|
"CONVERSATIONS": {
|
|
|
|
"NAME": "Conversaciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"INCOMING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes entrantes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"OUTGOING_MESSAGES": {
|
|
|
|
"NAME": "Mensajes salientes",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
},
|
|
|
|
"FIRST_RESPONSE_TIME": {
|
|
|
|
"NAME": "Primera respuesta",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_TIME": {
|
|
|
|
"NAME": "Tiempo de resolución",
|
|
|
|
"DESC": "( Media )"
|
|
|
|
},
|
|
|
|
"RESOLUTION_COUNT": {
|
|
|
|
"NAME": "Número de resoluciones",
|
|
|
|
"DESC": "( Total )"
|
|
|
|
}
|
|
|
|
},
|
|
|
|
"DATE_RANGE": [
|
|
|
|
{
|
|
|
|
"id": 0,
|
|
|
|
"name": "Últimos 7 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 1,
|
|
|
|
"name": "Últimos 30 días"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 2,
|
|
|
|
"name": "Últimos 3 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 3,
|
|
|
|
"name": "Últimos 6 meses"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 4,
|
|
|
|
"name": "Último año"
|
|
|
|
},
|
|
|
|
{
|
|
|
|
"id": 5,
|
2021-12-19 06:08:02 +00:00
|
|
|
"name": "Rango de fechas personalizado"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
],
|
|
|
|
"CUSTOM_DATE_RANGE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONFIRM": "Aplicar",
|
|
|
|
"PLACEHOLDER": "Seleccione rango de fechas"
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|
|
|
|
},
|
2021-07-15 18:34:09 +00:00
|
|
|
"CSAT_REPORTS": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"HEADER": "Reporte de encuestas de satisfacción",
|
|
|
|
"NO_RECORDS": "No hay respuestas de encuestas de satisfacción disponibles.",
|
2021-07-15 18:34:09 +00:00
|
|
|
"TABLE": {
|
|
|
|
"HEADER": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"CONTACT_NAME": "Contacto",
|
|
|
|
"AGENT_NAME": "Agente asignado",
|
|
|
|
"RATING": "Calificación",
|
|
|
|
"FEEDBACK_TEXT": "Realimentacion de Comentario"
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
|
|
|
},
|
|
|
|
"METRIC": {
|
|
|
|
"TOTAL_RESPONSES": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"LABEL": "Total de respuestas",
|
|
|
|
"TOOLTIP": "Número total de respuestas recopiladas"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"SATISFACTION_SCORE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"LABEL": "Puntuación de satisfacción",
|
|
|
|
"TOOLTIP": "Número total de respuestas positivas / Número total de respuestas * 100"
|
2021-07-15 18:34:09 +00:00
|
|
|
},
|
|
|
|
"RESPONSE_RATE": {
|
2021-12-19 06:08:02 +00:00
|
|
|
"LABEL": "Tasa de respuesta",
|
|
|
|
"TOOLTIP": "Número total de respuestas / Número total de mensajes de la encuesta de satisfacción enviados * 100"
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2021-07-15 18:34:09 +00:00
|
|
|
}
|
2020-04-23 18:22:16 +00:00
|
|
|
}
|
2021-10-14 08:02:15 +00:00
|
|
|
}
|