58 lines
1.2 KiB
Ruby
58 lines
1.2 KiB
Ruby
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class ActionService
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def initialize(conversation)
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@conversation = conversation
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end
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def mute_conversation(_params)
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@conversation.mute!
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end
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def snooze_conversation(_params)
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@conversation.snoozed!
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end
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def resolve_conversation(_params)
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@conversation.resolved!
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end
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def change_status(status)
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@conversation.update!(status: status[0])
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end
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def add_label(labels)
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return if labels.empty?
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@conversation.add_labels(labels)
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end
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def assign_best_agent(agent_ids = [])
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return unless agent_belongs_to_account?(agent_ids)
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@agent = @account.users.find_by(id: agent_ids)
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@conversation.update!(assignee_id: @agent.id) if @agent.present?
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end
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def assign_team(team_ids = [])
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return unless team_belongs_to_account?(team_ids)
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@conversation.update!(team_id: team_ids[0])
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end
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private
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def agent_belongs_to_account?(agent_ids)
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@account.agents.pluck(:id).include?(agent_ids[0])
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end
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def team_belongs_to_account?(team_ids)
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@account.team_ids.include?(team_ids[0])
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end
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def conversation_a_tweet?
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return false if @conversation.additional_attributes.blank?
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@conversation.additional_attributes['type'] == 'tweet'
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end
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end
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