2021-03-30 14:30:17 +00:00
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<% headers = [
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I18n.t('reports.agent_csv.agent_name'),
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I18n.t('reports.agent_csv.conversations_count'),
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I18n.t('reports.agent_csv.avg_first_response_time'),
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I18n.t('reports.agent_csv.avg_resolution_time')
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]
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%>
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2020-11-16 14:11:52 +00:00
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<%= CSV.generate_line headers %>
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<% Current.account.users.each do |agent| %>
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<% agent_report = V2::ReportBuilder.new(Current.account, {
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type: :agent,
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id: agent.id,
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since: params[:since],
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until: params[:until]
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}).summary %>
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<% row = [ agent.name, agent_report[:conversations_count], (agent_report[:avg_first_response_time]/60).to_i, (agent_report[:avg_resolution_time]/60).to_i ] %>
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2020-12-15 18:05:03 +00:00
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<%= CSV.generate_line row %>
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<% end %>
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<%= CSV.generate_line [I18n.t('reports.period', { since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s') })] %>
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