Chatwoot is an open-source omnichannel customer support software. The development of Chatwoot started in 2016. It failed to succeed as a business and eventually shut up shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it open-source, instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community.
Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and this time, we are building it in the open. Thanks to the ideas and contributions from the community.
- **Multi-brand inboxes**: Manage multiple brands or pages using a single dashboard.
- **Private notes**: Inter team communication is possible using private notes in a conversation.
- **Canned responses (Saved replies)**: Improve the response rate by adding saved replies for frequently asked questions.
- **Conversation Labels**: Use conversation labelling to create custom workflows.
- **Auto assignment**: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
- **Conversation continuity**: If the user has provided an email address through the chat widget, Chatwoot would send an email to the customer under the agent name so that the user can continue the conversation over the email.
The translation process for Chatwoot web and mobile app is managed at [https://translate.chatwoot.com](https://translate.chatwoot.com) using Crowdin. Please read the [translation guide](https://www.chatwoot/docs/contributing/translating-chatwoot-to-your-language) for contributing to Chatwoot.
Follow this [link](https://www.chatwoot.com/docs/environment-variables) to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
