64 lines
1.7 KiB
Ruby
64 lines
1.7 KiB
Ruby
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class Integrations::BotProcessorService
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pattr_initialize [:event_name!, :hook!, :event_data!]
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def perform
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message = event_data[:message]
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return unless should_run_processor?(message)
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process_content(message)
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rescue StandardError => e
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ChatwootExceptionTracker.new(e, account: agent_bot).capture_exception
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end
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private
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def should_run_processor?(message)
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return if message.private?
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return unless processable_message?(message)
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return unless conversation.pending?
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true
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end
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def conversation
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message = event_data[:message]
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@conversation ||= message.conversation
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end
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def process_content(message)
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content = message_content(message)
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response = get_response(conversation.contact_inbox.source_id, content) if content.present?
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process_response(message, response) if response.present?
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end
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def message_content(message)
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# TODO: might needs to change this to a way that we fetch the updated value from event data instead
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# cause the message.updated event could be that that the message was deleted
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return message.content_attributes['submitted_values']&.first&.dig('value') if event_name == 'message.updated'
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message.content
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end
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def processable_message?(message)
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# TODO: change from reportable and create a dedicated method for this?
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return unless message.reportable?
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return if message.outgoing? && !processable_outgoing_message?(message)
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true
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end
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def processable_outgoing_message?(message)
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event_name == 'message.updated' && ['input_select'].include?(message.content_type)
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end
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def process_action(message, action)
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case action
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when 'handoff'
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message.conversation.open!
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when 'resolve'
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message.conversation.resolved!
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end
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end
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end
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