39 lines
1.4 KiB
Ruby
39 lines
1.4 KiB
Ruby
|
class AutoAssignment::AgentAssignmentService
|
||
|
|
# Allowed agent ids: array
|
||
|
|
# This is the list of agents from which an agent can be assigned to this conversation
|
||
|
|
# examples: Agents with assignment capacity, Agents who are members of a team etc
|
||
|
|
pattr_initialize [:conversation!, :allowed_agent_ids!]
|
||
|
|
|
||
|
|
def find_assignee
|
||
|
|
round_robin_manage_service.available_agent(allowed_agent_ids: allowed_online_agent_ids)
|
||
|
|
end
|
||
|
|
|
||
|
|
def perform
|
||
|
|
new_assignee = find_assignee
|
||
|
|
conversation.update(assignee: new_assignee) if new_assignee
|
||
|
|
end
|
||
|
|
|
||
|
|
private
|
||
|
|
|
||
|
|
def online_agent_ids
|
||
|
|
online_agents = OnlineStatusTracker.get_available_users(conversation.account_id)
|
||
|
|
online_agents.select { |_key, value| value.eql?('online') }.keys if online_agents.present?
|
||
|
|
end
|
||
|
|
|
||
|
|
def allowed_online_agent_ids
|
||
|
|
# We want to perform roundrobin only over online agents
|
||
|
|
# Hence taking an intersection of online agents and allowed member ids
|
||
|
|
|
||
|
|
# the online user ids are string, since its from redis, allowed member ids are integer, since its from active record
|
||
|
|
@allowed_online_agent_ids ||= online_agent_ids & allowed_agent_ids&.map(&:to_s)
|
||
|
|
end
|
||
|
|
|
||
|
|
def round_robin_manage_service
|
||
|
|
@round_robin_manage_service ||= AutoAssignment::InboxRoundRobinService.new(inbox: conversation.inbox)
|
||
|
|
end
|
||
|
|
|
||
|
|
def round_robin_key
|
||
|
|
format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: conversation.inbox_id)
|
||
|
|
end
|
||
|
|
end
|