Chatwoot/app/builders/contact_inbox_builder.rb

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Ruby
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class ContactInboxBuilder
pattr_initialize [:contact_id!, :inbox_id!, :source_id]
def perform
@contact = Contact.find(contact_id)
@inbox = @contact.account.inboxes.find(inbox_id)
return unless ['Channel::TwilioSms', 'Channel::Sms', 'Channel::Email', 'Channel::Api', 'Channel::Whatsapp'].include? @inbox.channel_type
source_id = @source_id || generate_source_id
create_contact_inbox(source_id) if source_id.present?
end
private
def generate_source_id
case @inbox.channel_type
when 'Channel::TwilioSms'
twilio_source_id
when 'Channel::Whatsapp'
wa_source_id
when 'Channel::Email'
@contact.email
when 'Channel::Sms'
@contact.phone_number
when 'Channel::Api'
SecureRandom.uuid
end
end
def wa_source_id
return unless @contact.phone_number
# whatsapp doesn't want the + in e164 format
"#{@contact.phone_number}.delete('+')"
end
def twilio_source_id
return unless @contact.phone_number
case @inbox.channel.medium
when 'sms'
@contact.phone_number
when 'whatsapp'
"whatsapp:#{@contact.phone_number}"
end
end
def create_contact_inbox(source_id)
::ContactInbox.find_or_create_by!(
contact_id: @contact.id,
inbox_id: @inbox.id,
source_id: source_id
)
end
end