Chatwoot/app/javascript/shared/constants/links.js

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export const REPLY_POLICY = {
FACEBOOK:
'https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/',
TWILIO_WHATSAPP:
'https://www.twilio.com/docs/whatsapp/tutorial/send-whatsapp-notification-messages-templates#sending-non-template-messages-within-a-24-hour-session',
};