Chatwoot/app/builders/conversation_builder.rb

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class ConversationBuilder
pattr_initialize [:params!, :contact_inbox!]
def perform
look_up_exising_conversation || create_new_conversation
end
private
def look_up_exising_conversation
return unless @contact_inbox.inbox.lock_to_single_conversation?
@contact_inbox.conversations.last
end
def create_new_conversation
::Conversation.create!(conversation_params)
end
def conversation_params
additional_attributes = params[:additional_attributes]&.permit! || {}
custom_attributes = params[:custom_attributes]&.permit! || {}
status = params[:status].present? ? { status: params[:status] } : {}
# TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
# commenting this out to see if there are any errors, if not we can remove this in subsequent releases
# status = { status: 'pending' } if status[:status] == 'bot'
{
account_id: @contact_inbox.inbox.account_id,
inbox_id: @contact_inbox.inbox_id,
contact_id: @contact_inbox.contact_id,
contact_inbox_id: @contact_inbox.id,
additional_attributes: additional_attributes,
custom_attributes: custom_attributes,
snoozed_until: params[:snoozed_until],
assignee_id: params[:assignee_id],
team_id: params[:team_id]
}.merge(status)
end
end