29 lines
1,016 B
Ruby
29 lines
1,016 B
Ruby
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class CsatSurveys::ResponseBuilder
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pattr_initialize [:message]
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def perform
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raise 'Invalid Message' unless message.input_csat?
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conversation = message.conversation
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rating = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'rating')
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feedback_message = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'feedback_message')
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return if rating.blank?
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process_csat_response(conversation, rating, feedback_message)
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end
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private
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def process_csat_response(conversation, rating, feedback_message)
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csat_survey_response = message.csat_survey_response || CsatSurveyResponse.new(
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message_id: message.id, account_id: message.account_id, conversation_id: message.conversation_id,
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contact_id: conversation.contact_id, assigned_agent: conversation.assignee
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)
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csat_survey_response.rating = rating
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csat_survey_response.feedback_message = feedback_message
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csat_survey_response.save!
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csat_survey_response
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end
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end
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